Kwikset locks losing motor control?

Other Devices & Integrations Door Locks & Sensors
1

Hi everyone.

I’m having a problem with my kwikset zwave locks. I have both a level lock (about 1.5 feet from the panel) and a deadbolt (about 13 feet from the panel) and a Simon XTi alarm system. I also have a number of GE zwave on/off lightswitches (and a cooper zwave wall socket, but that’s non associated with anything right now [long story]).

Both locks work fine once they are added to the alarm system… for about a week. After that, they still report lock/unlock status but lose the ability to lock from the alarm panel. If I remove them and re-add them, the ability to lock comes back. Removing the batteries and replacing them doesn’t help.

Any ideas/help?

When I had just the deadbolt, I was thinking that there was too much interference or something… maybe it was routing controls through the light switches (although they are supposed to support passing encrypted commands). But the lever I added about 3 weeks back is literally 1.5 feet from the alarm panel and in perfect line of sight.

I’m stumped… and frustrated.

Thanks in advance.

2

Reading your post it sounds like you are using the Simon XTi panel with your zwave devices. This forum is for Vera. It might be best suited to find a forum that deals with the Simon XTi panel itself.

  • Garrett
3

Yes, that’s true. Sorry for the off-forum-topic post.

There’s very few active zwave based forums that I’ve found… and none that I’ve found that mention the Simon XTi. I was hoping someone here could help but I don’t mean to impose.

Moderators: Feel free to delete this thread if you want.

4

Have you contacted the GE for assistance with the Simon XTi panel? Sounds to me like a panel issue.

  • Garrett
5

I’ve tried… they won’t talk to me. They say to contact my alarm vendor.

My alarm vendor is clueless on any home automation pieces.