Hi, recently bought a Kwikset doorlock 910zw… i can exclude it from veralite but not include…
i have tried with Veralite disconnected
with Veralite connected in advance option with the full power option and no luck…
can someone plz helpme 
Sometimes when i try in full power mode i get a message… “Failed, unable to go in learn mode, NODE FOUND. add device now.” or something like that
next to each other
OK. Same message when using low power?
Have you though about using a new set of batteries? It took several tries to pair my 3 Kwikset locks since it goes through an extra level of security in the pairing process. Since the locks are battery operated it is crucial that the batteries are at 100%.
Don
Ill try that Don Diego and let u know… i was reseting my network to factory default and now im stock with no zwave dongle…
Thx MCV for the quick support…
Don Diego i replaced the batteries and i still get the same fail to go in learn error… should i try to downgrade to 2.78?
[quote=“Javierrg, post:8, topic:179627”]Thx MCV for the quick support…
Don Diego i replaced the batteries and i still get the same fail to go in learn error… should i try to downgrade to 2.78?[/quote]
Hi–
Can you provide a screenshot of the Z-wave settings page. It’s under setup → Z-wave Settings
Thanks
Don
.
Yes, same message in low power
No luck yet!!!.. any other suggestions?
So you factory reset Vera and are just trying to include the lock / no other stuff configured / just experimenting at this point, right?
Maybe try ‘[tt]Hack to convert[/tt]’ on the [tt]Advanced[/tt] tab, then try including again.
If that doesn’t work, maybe try unchecking the ‘[tt]Use Z-Wave version 3.20[/tt]’ option on the [tt]Options[/tt] tab.
You can still include other devices, it’s just the door lock?
[quote=“oTi@, post:13, topic:179627”]So you factory reset Vera and are just trying to include the lock / no other stuff configured / just experimenting at this point, right?
Maybe try ‘[tt]Hack to convert[/tt]’ on the [tt]Advanced[/tt] tab, then try including again.
If that doesn’t work, maybe try unchecking the ‘[tt]Use Z-Wave version 3.20[/tt]’ option on the [tt]Options[/tt] tab.
You can still include other devices, it’s just the door lock?[/quote]
I have other devices included… Its just the door lock. I already tried the hack and uncheck the 3.20 version :\
Alright. Interesting. There have been cases like that before, but I thought it was never specific to one device. Tech Support has been able to help out, I believe. So, see what they can do. Please post back the results / analysis.