I have been using a number of Jasco/GE light switches with my Vera3 for about 3 years now. A few weeks ago I started having problems with one of the switches. I can’t seem to control it through the UI5 interface or with the iphone App. I also had a couple of scenes setup that would turn it off and on at specific times. They are not working either. A week ago I went ahead and upgraded to 1.6.641 hoping that would maybe help. Same result. I get a “cannot contact device, error code: 2” message in the UI6 interface. I went ahead and ran through the exclude procedure today and added it back in with no problems. The Vera3 saw it in exclude mode and saw it again to include. No issues. But, I still can’t get it to accept on/off commands. I am guessing the switch has gone bad but found it strange that the Vera still saw it when I did the exclude/include. Any ideas? I have an extra switch that I can try to put in it’s place this weekend. But, if I can get this one working, I am obviously better off.
Does the switch activate the light when operated manually? If not, you have a bad switch.
If it does activate the light, try moving Vera closer and see if Vera can activate it. If that works, then you have a signal quality issue.
The switch does work manually. No issues…I should have mentioned that.
It’s virtually impossible to get the Vera any closer. It is actually closer to that device than any other in my house. Its only about 10 feet away. All the other devices are 30-40 feet away. And it actually sees the device with no issues when you put the Vera in exclude mode and then hit the button on the switch. It sees the exclude request from the switch with no issues. So, I’m kinda stumped.
When a couple of my Intermactic Appliance modules went south, they also exhibited the same symptoms similiar to what you are seeing with the GE switches.
I suspect a malfunctioning switch.
Before exchanging the switch, you might try “rebooting” it, by cutting power to the switch for a few minutes.
I did a “zwave repair” today to see if that would work. No dice. On heal report it showed all my devices except that one switch could not be contacted. It even showed one of the devices that is sitting right next to it. I suspect a bad switch. Hopefully, this weekend I will get a chance to swap it out for the spare one I have and see what happens
Did you try rebooting the switch as aa6vh suggested? Simply pull out the air-gap button on the switch, wait about 10 seconds, then push it back in. I would then do a “selective heal” on just that switch.
I have not tried the air gap button…But, I did remove power from the switch today and brought it back up. But, I will give your solution a try too. It’s worth a shot.
Hate to say it but, the air gap not going to do anything different then removing the wires from the back side. It was just an easier solution then removing the switch from the wall and unhooking the wires.
I will also agree it’s probley a bad switch.
Agreed, if you already removed all power then the air-gap will not matter.
I would still do a selective heal, I’ve experienced issues where an auto-heal will not get the routes right and screw up communication on some nodes. It was rare, but did happen to me.
But it is sounding like a bad switch.