I would love the help but I’m limited to remote access to the ezlo plus system until Nov. If this can be done remotely I would welcome the help now.
Thanks
Hi
VeraPlus or Vera Edge ?
Vera Edge ok
Lets start with a list of all the wifi devices you have please.
I will then get our integration dept to first buy them then write the code to integrate them.
I committed to the Ezlo Plus in mid-January of this year. It was a little rocky for a couple of months. Numerous devices could not be added from a “compatible list” on the app, but they were all ultimately added using the “generic” device approach.
Our system is also fairly complex with 28 devices and 26 scenes. In the Vera I needed a routine written by Vera to do a couple of scenes that involved sunrise/sunset and IF/AND/OR/NAND/NOR logic to include status of some other devices. Finally got it in the Ezlo without any special programming using the app on my iPhone.
I, too, would like to be able to tweak my devices and scenes, etc., from my Mac, either locally or remotely, but the app for the IOS works really very well on my iPhone.
It took a few months, but I’m very happy with the transition. I’m glad to hear from Melih that the programming from the Ezlo can be “downloaded” to the Vera. Not sure how to do that, as I’ve not yet seen where we can do a system, program, device backup for the Ezlo. I AM WAITING ANXIOUSLY FOR THAT CAPABILITY!!! That’s my only remaining concern.
But the Ezlo is doing the job extremely well for us now, and has been for several months, now. And I can’t say enough good about the Ezlo tech support. THAT TEAM HAS BEEN AWESOME!!! Thank you, Ezlo/Vera Support!!
3 Likes
Thank you for your kind words @k7jv
As to backup: http://ezlogic.mios.com/
although still beta you can go to EZLogic web portal and do your backups.
We are always here for you!
Hi, Melih
I gave it a try, but it appears that I need a username and password for the site that I do not have, and there didn’t appear to be any options for creating a login account. But it is encouraging that it is here or may be coming really soon. Yay!
Thank you once again!!
JV
I don’t agree that the firmware is stable. I have 2 Ezlo Plus units and have been trying to port over some of my devices from my vera secure for 10 months now but I always have problems and have to start over again and again. Needless to say I have had so many issue and calls to support that haven’t solved any of them. I’m now moving all my devices back to my Vera Secure.
Here are some of the issues I’m having.
The zwave range of the Ezlo device is terrible compared to the Vera Secure. Maybe it needs an external antenna?
Many Zooz devices that are certified have setup issues. It seems that the encryption option is flaky. Zooz zen 21 and zen 27 are hit and miss but mostly miss.
Over time many devices loose connectivity and either take a long time to respond or don’t at all. This makes scenes useless.
As more devices are added the include/exclude function does not start or takes many minutes to start meanwhile the app 60 seconds count down times out.
When excluding a device the app immediately shows that the process has failed. If you ignore the error it usually excludes anyways. I have to use my Vera Secure to exclude devices since I can’t always get the Ezlo to do that task.
Tried to connect my second Ezlo Plus as a secondary slave unit only to find out from support that the option doesn’t work. If a function isn’t ready or doesn’t work get it out of the app. That just created frustration for all.
I know it’s a huge task to build a new system from the ground up but it should not have been released until everything was fully functional. I still would like to see the Vera products fully supported until the Ezlo products and services are ready. I’ll still play around with my Ezlo plus but I can’t trust it to work at this point in time. Winter is coming and I have to trust the system to prevent frozen pipes amongst other crucial services. Too many of my older Zwave devices aren’t supported and may never be so I’ll probably keep my Vera around.
1 Like
I’m using Vera Plus units in two different homes. Both units are rock solid, controlling/monitoring nearly 100 devices in dense Z-wave mesh networks. But I’d like to upgrade some devices to the 700 series Z-wave; that’s why I bought the Ezlo Secure when it was first announced.
Sadly, it’s still in its unopened box; I’m just too chicken unravel something that’s working perfectly.
I don’t mind rebuilding my systems from scratch, but it’s the functions of the plug-ins that I fear I’ll miss: The Reactor scenes, the LIFX control, the Harmony remote control, the weather-based triggers. I’d also feel better with a web UI.
Maybe it’s just fear of the unknown or the lack of more positive reviews from users that has kept me from switching.
I’m not afraid to upgrade. I’ve been a customer since the days of Vera 2. I just don’t want to go backward.
1 Like
This. 100%. It’s not that EZLO devices are bad, it’s that they aren’t up to the Vera standards/capabilities, and as such moving to them would be going backwards. For now, at least.
In general, that is why I say the Ezlo plus is NOT ready for primetime - until it is at least as good as the vera it is supposed to replace, it is not ready. Sure, it works - and probably works well - for “simple” setups with a few dozen or even hundreds of relatively new z-wave devices. But for anything more complex - integration with security systems/other outside devices, older z-wave devices that an existing user would have (about half my devices are “no longer in production”) , etc - all things the Vera already handles - the Ezlo is not ready.
2 Likes
Device compatibility vs System Capability are different issues.
As a system Ezlo FW is more solid than Vera. Vera required constant reboots, slow etc. Current Ezlo is a stable and fast from Firmware point of view with its own zwave library.
Compatibility with Old devices:
If we can find a device commercially, we will buy it, fully integrate it and release it. We provide 90 day guarantee to do that. So if you have list of devices (zwave/zigbee) you want us to make sure they are 100% integrated, fully, then tell us what they are…if we can buy them (we have to be able to buy them so that we can actually physically test them etc) then we will buy and get it integrated. Benjamin runs that team and he is happy to do that.
Features of the New System vs Old Vera FW:
Yes, there are some features, like device associations, some more controller setting and more flexible plugin framework that is required in Ezlo. All of this is in works as speak and will be released regularly in the coming months.
List of Compatible Devices
Ezlo has more devices integrated than Vera currently (you can see in the link).
1 Like
I’ll keep simple things like lights on my Ezlo plus but maintain my Vera secure and Vera 3 for older Zwave devices, alarm system integration, water/temp/security and freeze monitoring.
I read about the beta updates currently being worked on and hope that there will be a final release of that firmware soon. Unfortunately none of the issues I’m experiencing have been listed as being fixed so my hopes are not high on having a more stable product on the next release.
By back stepping to my Vera again allows more time for Ezlo to address my issues. I do have tickets for them so I’m hoping they are scheduled some time soon.
1 Like
In my humble opinion IT IS NOT READY! My Vera controller decided to die after a power failure and no matter what I do it will not come back on line. So my quest for a new controller (and fast) brought me to EZLO Plus. I purchased and received very quickly (from a reseller) unit went into my account without an issue now came the fun time of re adding all my devices (and I don’t have a very large network) A little bit of hiccup adding some extenders, than some simple light controllers Than, I went to add light switches and receptacles and the problems began. After fighting a bit, I got light switches added just to find I can only turn switch off and does not give me status in APP. I tried several “like” devices with same result I even tried generic Z-wave with same result. This is all before I even get to scenes or any type of additional programming.
So, having a few devices paired and working, I figured let me login to device from my computer rather than phone, well, well well controller showing OFFLINE but on my phone it’s online. WTF!. I will keep trying and hope they get some things worked out very soon and I will check back to see if any progress here. Good luck all.
1 Like
Yeah, this is a MAJOR missing feature on the EZLO devices. You can’t log in from your computer yet. (well, technically there is a beta non-local web interface, but I haven’t been able to figure out how to do anything useful with it yet.)
But melih has declared essential features like that to be “bells and whistles”, thus my statement earlier about loosing hope - you can’t fix a problem unless you first acknowledge that it is one!
Oh well. Hopefully one day before my Vera Plus dies…
2 Likes
Please list the problems one by one so that we are both aligned.
so far all I have is:
1)You want some devices integrated…(we established a process recently and @BenjaminB is running it and he will be in touch with you to make sure we put all your requests thru the new process he has setup). We started this process recently and anything being requested into that process, we are aiming to resolve and release within 90 days. (if you had put a request before the launch date of this service it wasn’t included in this process…).
2)You wanted our Hub to operate locally (you assumed it wasn’t operating locally which was wrong assumption), now you are saying you recognize it operates locally but want to configure it locally (and your reason is “security”?): (Cybersecurity is one of my favorite subjects 
) Operating the hub locally vs Configuring it locally are two different things.
in your model are you assuming this Hub will have “any” cloud access?
–IF NO to “ANY” Cloud Access
How will you control or view your devices outside your home or allow remote backup, alexa or weather services (just to name few)…it will be a very limited home automation system that you can only interact with inside the same network and you wont be able to control remotely or receive information remotely. You left home, you are blind. Is that the system you had in mind? No Cloud access whatsoever?
–IF YES to Cloud Access:
Why do you assume security is weak? Is there a security architecture you had in mind that we are not using? Who are you allowing Cloud access to (Please list the entities)? Once you list it, you will realize you are allowing access to Ezlo Cloud (Firmware updates, Backup etc)…then the question will be: Why do you think allowing access to a cloud that you already allowed access before is materially more risky second time you allow access? (please give us your security hypothesis on this)
(would welcome a healthy debate on this “Security” issue you raised as the reason why you think you should have “Configuration” (Not operation) of the hub locally)
3)You wanted an easy to use plugin. (I agree, this is a miss and working on it) (Would be really happy to listen to your thoughts as to “how you see” an easy to use plugin should be. (the more brains we have with ideas the better).
@ibrewster I do appreciate you taking the time, please do keep it coming.
1 Like
Yes. This is kinda a biggie, since at the moment it’s a TOTAL show stopper (and not just for me, to judge by other responses). Do I need to re-submit the bug reports for things that aren’t working? What about integration with my DSC security system, which runs 90% of my home automation - is that a device integration, or a plugin?
Incorrect. I said - and I quote - “No local WEB interface…which is useless if you want your device to work local-only”. which is 100% correct. I am aware that the z-wave stuff all happens locally, this is great!
You wouldn’t under this scenario. It is home automation, not remote control. If you want remote control that’s great (and Ezlo should provide that quite well!), but you’re right - you do have to allow access “from the cloud” for remote control.
I have a robust home automation system set up. My security system is monitored (via phone lines and push/monitor only internet access) and will alert me if need be. I can count the times I have used my phone to remotely control things on both hands - that is a minor feature (for me - I realize it’s essential for others!). Nice to have, but not essential. Point being, it should be available if you want it, but everything else should also work fine without it.
No. A simple firewall can allow outgoing access for things like that being pushed/requested from the controller, while preventing all inbound access. It’s the inbound access that is potentially an issue, not outbound.
I have no idea what you are using (which is part of the problem). Many, many many big-name companies have been hacked - I have no reason to believe your servers are any more secure than any of those. If nothing else, YOU are a MUCH bigger target than me - that is, hack your servers, and you get access to - to quote you - “tens of thousands” of customers. Hack me, and you get access to…well…me. Which do you think hackers are going to spend more time and effort on?
Cutting off outside access to my devices does not imply also cutting off my devices access to the outside. I can push backups to a cloud provider without that cloud provider having any access to my device. I can request firmware updates, weather updates, etc all the same. I could even push device status to a cloud service, again without that cloud service being able to have any access to my device. This would be ideal. No remote control under that scenario, no, but it would still be fully functional. If I want remote control, I would have to give up some security, and trust the remote servers to be secure. This is true.
Simple - it’s the principle of least privilege. Any access you allow to a device - note the direction of access, it is vitally important - is a potential security hole. So don’t allow any more access than you absolutely have to - especially when said device has control of things like door locks and security systems!
Thank you! It sounded like you were calling this a “bell and whistle” earlier, I guess I mis-understood. Sorry about that!
Just look at Vera for your answer. You go to a “store front”, find the plugin you want, and click to install. Easy-peasy.
And in the end, that’s what it boils down to in my mind. If the Ezlo devices are supposed to be replacements for the Vera devices, they need to do EVERYTHING the Vera devices do before they are ready. You want a list of the problems? Just compare the Ezlo capabilities to that of the Vera series, and anything Vera can do that Ezlo can’t is a problem. Once there is 100% feature parity - and you stop getting complaints about this, that, or the other device not working (this thread is full of that!) - then, and only then, are you ready for prime time.
1 Like
I agree, devices must work, period!
for us its a device integration. In Vera world, they allowed end users to write plugins for the purposes of device integration. As mentioned previously we will also bring an easy to use plugin framework.
Actually more than Zwave stuff that happens locally. All the Scenes/Logic etc all running locally as well.
I will pm you re: security architecture.
Wow, nice quibbling! My statements have dealt with one thing - and one thing only: The WEB interface.
Allow me to bow out of this conversation with this: I started off here by presenting a simple, concise list of issues:
- No LOCAL web interface
- Limited device support
- No/limited plugin support
Each one of these is a show stopper for me (well, the web interface issue is more of a big annoyance). Others have chimed in with support of one or more of these items, particularly the final two. A simple acknowledgement of the stated shortcomings of the Ezlo devices - particularly relative to the Vera devices - and statement of working on the issues would be an appropriate, confidence building, response. You have stated a “90 day guarantee” on new devices - this is good, as well as other similar statements of support, but your overall tone still comes across as defensive rather than “Yes, we have issues still, but we are getting there!”
I have never stated - nor will I, because it is not true - that the Ezlo devices are in any way bad. They are, in fact, quite good devices in general from what I have seen. My point remains, and has always been, they are not prime-time ready to take over for the Vera devices - they are missing a handful of features. And that is all I have to say on that.
Thank you for your time and responses.
2 Likes
I’m another user that must have a DSC alarm system plugin before a total switch over to Ezlo is possible. Other plugin’s that are critical are Big Ass Fans and some kind of voice announcements like Vera Alerts.
I have a very large zwave network with over 130 devices. I tried moving only 16 of those devices over to Ezlo Plus. As I mentioned above there were so many issues I finally gave up. No mention from Melih why tech support couldn’t solve any of them. I even sent support links to videos showing my device exclude issues because they couldn’t recreate them. Needless to say the issue still exists.
This is kind of like the growing pains Vera had. I’ve been with Vera even before they released the first device to the public so I’ve been through alot and now doing it all over again. 
1 Like
Hi @ibrewster we are checking all the tickets you have and get back to you soon. I will PM you about the cases.