Ezlo is NOT ready for prime time, and If I bought it now, I would be thinking “False Advertising”. All these bells and whistles are fine and all, but I STILL - AFTER A YEAR OF WORKING WITH THEM - cannot get a stable system with even a fraction of the devices I have. Including/Excluding is STILL problemmattic. For the last couple weeks when I wake up every morning, my Ezlo is stuck in an endless reboot cycle. And when I get home from work the system is non functional. Sits there with it’s glowing teal light, but no matter what I press, nothing happens. AND NOW THEY WANT US TO FORK OVER ANOTHER $150 FOR THEIR LATEST AND GREATEST DEVICE!!!
Tech support responded with a non-directional answer 2 weeks ago and I have sent 5 responses updating them on what Ive done since we completely wiped my unit and started over. THEY HAVE NOT RESPONDED… except for the automated message reminding me that they;'re waiting for my reply or they’ll close the ticket!
They love to say that they’re here to help, but if you go back and forth more than a few times, they loose your number.
I purchased my Ezlo 3 years ago and have not had a stable system since. I realized there was some startup time, so I stuck with Vera until I finally moved back in May. Once I moved I started setting up my Ezlo and found all of the same problems I was having 3 years ago.
Here we are, 9 months later. I’ve wiped the device back to factory defaults, hoping the exercise the demons of prior buggy firmware. A total of 16 devices and a whopping 8 meshbots. Only 2 of the meshbots work (they worked fine for a day, then just stopped), and whether it takes 1 sec or 3 min or lights at all is anyones guess.
So, NO. ITS NOT READY. It’s not tech support’s fault - their upper management set them up to fail. They are presently advertising all sorts of things that the Ezlo platform CANNOT DO!!! If your product CANNOT CONNECT TO THE DEVICES IT IS SUPPOSED TO CONTROL, and is so unreliable that it needs to be rebooted twice a day, YOU DO NOT HAVE A FUNCTIONAL PRODUCT!!!
And now they want me to fork out more money after wasting 3 years on this - not going to happen!
I’ve hung on to hope and faith for 3 years now and have absolutely nothing to show for it. I’m sitting here with a HOUSEFULL of devices ($1,000’s and $1,000’s in product) and cannot do squat with them. A victim of hyped up advertising and promises never fulfilled… and a shattered faith in the Ezlo brand.