I started with the Vera 3 5 years ago. As my system grew and Vera got older, the stability and reloads increased. Typical story from many here. In May pf 2017 while I was away for 8 months, Vera took a major crash. Support jumped in and attempted to get Vera back up. They could get in, but could not get it going again. I give credit to support as they kept at it trying to figure out what happened. BTW, I could remote into my PC, so I also had local control of Vera. Finally support surmised I need to upgrade Vera to UI7, which they can do for me. After the upgrade, all was lost. Vera was DOA and support threw up their hands and gave it up. They said now I need to replace it, but no more Vera 3’s to be had. Support suggested I buy the VeraPlus, start over, and end all my issues which are most likely memory related.
So support offered me the Plus at a discount and shiipped it to my home. I would not be back there for 4 months before I could set it up. Upon my return, I started from scratch and got the VeraPlus online. I only installed the Elk plugin so all my devices were accounted for. First thing I noticed was the thousands a day alerts flooding in. Support made sure my config was good, also NO alerts were set. They decided my security sensors were at fault, but not sure why this was happening. They wrote a scene and a startup luup script which bypassed most of my sensors. Then the notifications lowered to a few hundred a day. But now my security sensors are bypassed! Bandaid repair at best. I could not even go in getvera and delete all these alerts. So support gave me another code I could run in the console to force delete the alerts. Now I am left with this housekeeping task every few days. So much for set it and forget it automation.
I will also say the this VeraPlus was no more stable than the Vera 3. Luup restarts, z-wave devices falling off the grid. device configs corrupted, etc. Also now I have almost daily maintenance to do so the memory can remain in limits.
June 9 2018- I wake up, go check Vera in my server room and discover the internet annd service light are blinking, all others are off. Nothing working. Support was able to connect to it and take a look after I messed with it for several hours. I went back and forth with support for a month, with no solution. Although during this time they got it going again for a few days, albiet not stable, but working.
By July 1st support suggested I upgrade my FW to 1.7.3831. That resulted in killing my Vera for good. 10 days later, support tried to do a remote session with me, but they could not get into Vera and so they said it needs replacing. Less than 1 year the VeraPLus is dead. Factory reset does nothing.
July 31st- Onto the RMA replacement. Support informs me there are no VeraPlus in stock, I will have to wait. Also I will have to pay shipping whenever they get one to send. Shipping fee is $82.00.
So guess what? I just ordered a Hubitat and now waiting for it to arrive. I hear good things as previous posts indicate. I look forward starting anew and also love the idea I am not tethered to a cloud and internet connection to operate my HA.
I’m so done with Vera, try as I might to struggle along the past 6 years with a platform that seems to be getting worse as time goes on. Vera support does do their best, I commend them for that. But there is huge problems with the Vera FW and hardware, there is only so much they can do. Maybe for a small and simple home, Vera can work. But there is a limit to what it can handle thing. The Vera devs are just not getting it. UI7 never worked as claimed and upgrades break things more often than not.
See you one the other side.