MicasaVerde is not doing there work. They make a lot of promises which never get fulfilled. They don’t even bother about communicating to the very active community in this forum.
I think we should start to put some pressure on, I am no more willing to just wait and work for free.
According to this Micasa Verde guarantees compatibility to all kind of zwave devices: http://wiki.micasaverde.com/index.php/Guaranteed_Compatibility
Guaranteed to work with all Z-Wave and guaranteed to be bug-free
We guarantee that Vera will work with every Z-Wave device, or else Vera is free. If you have a Z-Wave device that we cannot get Vera to work with, you can keep Vera, and we’ll refund the purchase price of Vera, whether you bought Vera directly from our online shop or from someone else. The guarantee also protects you against any bugs in Vera. If one of Vera’s features does not work as explained in the user’s manual, and we cannot fix it, we will also reimburse you for the cost of Vera. See the exclusions below.
In order to qualify, you must notify us with a support request by visiting micasaverde.com, clicking support indicating that you have a Z-Wave device that Vera will not control, or a feature that is not working. You must put in the comments “Guaranteed Compatibility” so we have a record of the date the issue was first reported and can attach an appropriate priority to the support request. We will follow up and send you a bug report ID and a link to track our progress identifying the issue.
If Vera is not controlling a Z-Wave device, the Z-Wave device you are trying to control must be Zensys certified, meaning that it really is Z-Wave compliant. Proprietary device functions not part of the standard Z-Wave command classes are not covered. You must agree to pair the device with Vera and to give our developers access to your Z-Wave network by turning on what we call the ‘back door’, which is just 1 click, and allows us to remotely test your Z-Wave devices. You agree to give us 4 weeks from the date you give us access to get the device working. If, after 4 weeks the device is not being controlled by Vera, you can email us a copy of your receipt for Vera and we will reimburse you, either by check, wire transfer, or, if you bought Vera from online shop, by refunding your purchase. You do not need to return Vera; you can keep Vera anyway.
If a feature is not working, you must complete a support request the same way and explain what is not working and reference the section in the user’s manual that explains how it should work. Again, you agree to give us remote access to your system through the ‘back door’ feature and to give us 4 weeks to fix the problem. The problem must be something that you can reproduce, and you must be able to reproduce it while our tech support team is reviewing the issue with you. If, after 4 weeks, you can demonstrate that the problem still exists, we will reimburse you what you paid for Vera.
Either way, the 4 week start date for the guarantee is when you submit the support request with “Guaranteed Compatibility” in the comments.
There are thousands of problems in this forum, how can they say something like the above. As for me I have opened some tickets and I will ask my money back. I think micasa verde should be punished for what they are doing with us. Constantly ignoring users, promising things they can’t keep, talking about schedules which are unrealistic.