How to change the password so I can match the cp.mios password

Since UI7, I cannot use any app, including the official app, to work outside of my own wifi. Even if I login through (which lets me in) at another house on a PC and then try and access mios through that, it still won’t work.

It seems like I cannot get anything that goes through to work (as if it isn’t redirecting anything correctly unless I login to using my own PC hard wired through my router).

Any ideas? Do the passwords and logins need to match? I can’t even figure out how to manually change the password!!!

Can you see your controller on the website? Or is it still linked to your account?