How Has Vera Support Worked For You?

Community Playground General Discussions
#1

My Vera3 unit has been mysteriously rebooting/restarting multiple times a day.
I opened a support ticket back with micasaverde on February 2. I’ve had 13 emails flow back and forth during that time period basically with micasaverde asking about when reboots/restarts happen. As support hasn’t really been helpful, does anyone have any suggestions on how to track down this problem? Support asked for when the reboots/restarts happened but that’s about it. The bummer about this behavior is it sometimes happens when I’m trying to interact with my Vera through my iPhone / XBMC box or triggers (unlock a door and expect scenes to happen, etc)

#2

Are you using the ENERGY plugin? it can destabilize your machine?
How many plugins are you keeping loaded/using?
Are you using logging and if so, are you configured to log to a USB?

#3

I am not using the ENERGY plugin
I have the following plugins installed:

SQBlaster Plugin 0.32
Phillips Hue 1.3
XBMCState 1.1
Day or Night 1.1
Program Logic Core 6.3
Program Logic Timer Switch 6.2
dataMine graphing and logging 0.980 [logging to a synology diskstation]
Program Logic Event Generator 6.2
Netatmo 2.20131105
iPhone Detector Plugin 1.71
VeraAlerts 5.2 [how I know it’s rebooting/restarting]
Global Cache GC100 1.0
MIOS Update Utility 1.1
Evolve LCD1 Scene Controller 0.7
ImperiHome 1.0

Logging is configured to USB

#4

I would check your Vera resources, for example your memory. You could be exhausting it and Vera to run out and reboot. You have a lot of plug-ins installed. First check your Vera memory and cpu resources.

  • Garrett
#5

the output from top, LuaUPnP is saying 100% of memo but the top line looks like only 50% is used? Rusty on using top…:

Mem: 86172K used, 41284K free, 0K shrd, 16116K buff, 31836K cached
CPU:   5% usr   5% sys   0% nic  87% idle   0% io   0% irq   0% sirq
Load average: 0.33 0.42 0.37 1/104 10494
  PID  PPID USER     STAT   VSZ %MEM %CPU COMMAND
10187  2169 root     S     124m 100%   2% /usr/bin/LuaUPnP
 2078     1 root     S      748   1%   1% /usr/bin/luci-bwc -d
21442  2277 root     S     6880   5%   0% /usr/bin/NetworkMonitor
10029 10015 root     R     1680   1%   0% top
 2356     1 root     S     4072   3%   0% lighttpd -f /etc/lighttpd.conf
  545     1 root     S     1928   2%   0% syslogd -C256
 2274     1 root     S     1792   1%   0% /bin/ash /usr/bin/cmh-ra-daemon.sh
 2032  1917 root     S     1780   1%   0% /bin/ash /usr/bin/SetupRemoteAccess.s
 1917     1 root     S     1780   1%   0% /bin/ash /usr/bin/SetupRemoteAccess.s
 1934     1 root     S     1696   1%   0% crond -c /etc/crontabs -l 5
 2169     1 root     S     1688   1%   0% /bin/ash /usr/bin/Start_LuaUPnP.sh
    1     0 root     S     1684   1%   0% init
10015  9805 root     S     1684   1%   0% -ash
  513     1 root     S     1684   1%   0% init
 2277     1 root     S     1680   1%   0% /bin/ash /usr/bin/Start_NetworkMonito
 2109     1 root     S     1680   1%   0% watchdog -t 5 /dev/watchdog
10553 10504 root     S     1676   1%   0% /bin/sh -c ser2net -n  -C "3481:raw:0
 2192  2169 root     S     1676   1%   0% /bin/ash /usr/bin/Start_serproxy.sh
  547     1 root     S     1672   1%   0% klogd
#6

So this may just be my experience, but I had some Z-Wave devices that would flood the network causing multiple reboots or sometimes immediately if 2 devices were flooding, but normally after an hour just one device was.
http://forum.micasaverde.com/index.php?topic=23088.0

I have these plugins (plus more you don’t have) that i would vouch as reliable.
Day or Night 1.1
Program Logic Core 6.3 (unless you have something looping, check the PLEG log)
Program Logic Timer Switch 6.2
Program Logic Event Generator 6.2
Global Cache GC100 1.0
MIOS Update Utility 1.1
Evolve LCD1 Scene Controller 0.7