four of my linear lights are showing errors. how do I fix this?

I have 7 Linear lights, and three different issues. I’m suspecting they may all be caused by the same thing, though.

  1. Two dimmer is giving me a “Can’t Detect Device” error.
  2. Two regular on/off switches are giving me a “Can’t Detect Device” error
  3. I can’t get 2 of the linear dimmers to add to the network. It doesn’t seem to recognize them.

Any ideas on how to even start to approach this? I was originally running 1.7.690, which is when it all broke. So I rolled back to 1.7.541 and the issue still remains. I even restored a backup from May because I know all the lights were working at that point.

How do I fix the “can’t detect device” error?

thank you!
Becky

I managed to uninclude all my intererior lights, and I can’t add them back on. Any ideas? I also upgraded to the new firmware. I stupidly thought maybe that would fix my problem :frowning:

I suspect that you encountered a routing issue in the beginning. But, with the upgrades and downgrades and restoration of a months old backup, it’s entirely probable that something got broken and excluding/including the switches will now be necessary.

First verify that the Vera’s Z-Wave Role is PRI:YES You’ll find it under Settings → Z-Wave setup.

Are you sure that the switch excluded properly? Many/most Linears require a double tap on the switch to exclude but, only a single tap to include.

What is your include process? Specifically, are you doing it with Vera within 1 meter of the switch and are you seeing anything on the GUI confirming exclude or include?

Thank you for the reply, Z-waver!! I’ve been banging my head over this one.

The PRI is Yes…what does that mean? I did a double tap to exclude, and then I clicked on delete.

I move the Vera to a network jack closer to the switch To include I put the Vera in include mode by clicking on add device and then next. Then I walk to the switch and push the up button. I walk back to my laptop and nothing. So I go back to the switch and push again, holding it longer, back to the laptop and nothing. So I get frustrated and go back to the switch and just keep pushing the top button until my frustration dies and go back to my laptop again.

I did manage to get the on/off switches added back to the vera lite. By changing the configuration from default or yes to “no” it seemed to fix the issue. It even works if I switch configuration back to yes. So…I dunno. But I’m not going to complain.

I’ve given up on the edge. It just flat out ticks me off. It’s PRI is yes as well. I only use it to read off our announcements in the morning now, and even that broke last week. But one issue at a time.

Thank you again for your reply! I’m going to attempt to add the dimmers again.

[quote=“becky, post:4, topic:189590”]The PRI is Yes…what does that mean?[/quote]It means that it is the Primary or master Z-Wave controller in the network. Only the Primary/Master can include devices. I asked because there have been cases in the past where the dongle mysteriously changed to secondary(Primary:NO), but that’s not your problem.

I did a double tap to exclude, and then I clicked on delete.
There's the problem. You shouldn't have to click delete, and clicking delete only removes the device from the GUI, it doesn't exclude it. In fact, if you had refreshed or restarted Vera, the deleted device would have shown back up.

You should be using the following procedure to put Vera into exclude mode and then a double tap on the switch paddle and the switch should be excluded, it will indicate this in the GUI like it does when you include.

  1. Start the include process/wizard and select to include a generic Z-Wave device.
  2. Click Next
  3. Click Next AGAIN (not previous)
  4. Click Retry and now you are in Exclude Mode.
  5. Exclude device per it’s instructions.
I move the Vera to a network jack closer to the switch To include I put the Vera in include mode by clicking on add device and then next. Then I walk to the switch and push the up button. I walk back to my laptop and nothing. So I go back to the switch and push again, holding it longer, back to the laptop and nothing. So I get frustrated and go back to the switch and just keep pushing the top button until my frustration dies and go back to my laptop again.
Unfortunately, this was all a waste of time. I am impressed at your resolve though. All that and you still haven't taken a hammer to it? ;)
I did manage to get the on/off switches added back to the vera lite. By changing the configuration from default or yes to "no" it seemed to fix the issue. It even works if I switch configuration back to yes. So....I dunno. But I'm not going to complain.
I don't know what configuration changes you are referring to here. Also, now I am very confused. Up until this point you had not mentioned that there were multiple Veras. Are you using them simultaneously? I thought that we were dealing only with a Vera Edge and Linear dimmers.

Okay, that is good to know. Thank you!

There's the problem. You shouldn't have to click delete, and clicking delete only removes the device from the GUI, it doesn't exclude it. In fact, if you had refreshed or restarted Vera, the deleted device would have shown back up.

You should be using the following procedure to put Vera into exclude mode and then a double tap on the switch paddle and the switch should be excluded, it will indicate this in the GUI like it does when you include.

  1. Start the include process/wizard and select to include a generic Z-Wave device.
  2. Click Next
  3. Click Next AGAIN (not previous)
  4. Click Retry and now you are in Exclude Mode.
  5. Exclude device per it’s instructions.

When I click retry, I double tap the bottom of the switch and go back to the laptop. It still has delete as an option. So it sounds like I’m having issue with excluding devices.
Unfortunately, this was all a waste of time. I am impressed at your resolve though. All that and you still haven't taken a hammer to it? ;)
I usually end up drinking after a while. Which does not help with my trouble shooting decisions/skills. That may be why I keep trying to include the switch the same way over and over. LOL
I don't know what configuration changes you are referring to here. Also, now I am very confused. Up until this point you had not mentioned that there were multiple Veras. Are you using them simultaneously? I thought that we were dealing only with a Vera Edge and Linear dimmers.

When I go to settings on the device itself, it says “automatically configure” and gives me the option of default, yes or no. If I select no, then go back to the dashboard, then go BACK into the settings and change it to default, it suddenly worked. I don’t know why.

However, I wake up this morning and 3 of the 5 switches that I successfully added last night are saying “Can’t Detect Device.”

I’m curious about the second vera. I have the devices on the vera lite. About two months ago when I tried to add one more light switch, it wouldn’t let me include it. I assumed that I ran out of space, so I bought the vera edge as a second controller. I’m thinking that I didn’t set that up correctly. I did a search for second controller and I have found a lot of people saying they have multiple controllers, but I haven’t found a post that gives good instructions on what needs to be done to include the second controller. Right now they are both on my network, running independently. I have my devices (lights and what not) on the Lite, and plug ins such as sonos, weather and calendar on my edge. Do I have to do something in order to have two controllers?

I really appreciate your help!! It seems like I started the 1.7 upgrade in July and things have been breaking one at a time since then. I keep digging myself in a deeper hole. I’m refusing to give up, though!

[quote=“becky, post:6, topic:189590”][quote=“Z-Waver, post:5, topic:189590”]There’s the problem. You shouldn’t have to click delete, and clicking delete only removes the device from the GUI, it doesn’t exclude it. In fact, if you had refreshed or restarted Vera, the deleted device would have shown back up.

You should be using the following procedure to put Vera into exclude mode and then a double tap on the switch paddle and the switch should be excluded, it will indicate this in the GUI like it does when you include.

  1. Start the include process/wizard and select to include a generic Z-Wave device.
  2. Click Next
  3. Click Next AGAIN (not previous)
  4. Click Retry and now you are in Exclude Mode.
  5. Exclude device per it’s instructions.[/quote]
    When I click retry, I double tap the bottom of the switch and go back to the laptop. It still has delete as an option. So it sounds like I’m having issue with excluding devices.[/quote]This is where you have to get things resolved. You must exclude the switch. Perhaps the double click needs to be on the top of the paddle, I don’t remember exactly.
When I go to settings on the device itself, it says "automatically configure" and gives me the option of default, yes or no. If I select no, then go back to the dashboard, then go BACK into the settings and change it to default, it suddenly worked. I don't know why.
This setting, when On, allows Vera to write the configuration to the switch whenever Vera feels the need, typically when there have been configuration changes and reloads. It was especially important when Vera routing was used and Vera had to write a new routing table to the device after each heal operation. Since UI7 has eliminated Vera routing and healing in favor of the in-built Z-Wave routing, it doesn;t get triggered as much anymore.

By toggling it Off and then On again, you force a configuration write from Vera to the device. You can force such a write at any time by clicking “Configure node right now”, on the device’s Settings tab.

However, I wake up this morning and 3 of the 5 switches that I successfully added last night are saying "Can't Detect Device."
Try "Configure node right now", to see if it has any impact.
I did a search for second controller and I have found a lot of people saying they have multiple controllers, but I haven't found a post that gives good instructions on what needs to be done to include the second controller. Right now they are both on my network, running independently. I have my devices (lights and what not) on the Lite, and plug ins such as sonos, weather and calendar on my edge.
In this configuration, you are running two discreet Z-Wave networks and each Vera is the Primary/Master controller for its respective network. This is fine, but there are subtleties that you need to be aware of.

Discreet Z-Wave networks operate completely independently of each other. Devices in Z-Wave network1 will not mesh or route for devices in Z-Wave network2. Depending on your layout and the number of devices, you may be running two poor quality meshes. In fact, I suspect that this is exactly what you are facing and why your devices “drop out” overnight when the network probably tries to heal itself. You may even have created islands of isolated devices thinking that they would be fine since another device was nearby. But if the other device is part of a different Z-Wave network, it may as well not be there because they will not see/acknowledge each other.

If my theory is correct, your problems will get better or go away by improving your mesh. Perhaps the best way to do that would be to get all of your Z-Wave devices into a single Z-Wave network. They will then all be able to participate in the same mesh and hopefully that mesh will be sufficiently robust to eliminate these routing/communication problems.

Do I have to do something in order to have two controllers?
To run two discreet Z-Wave networks, such as you currently are, no you don't need to do anything to Vera. But to get two Veras to participate in the same Z-Wave network with one Vera as a Master and the other Vera as a secondary controller, then you must include the second Vera into the existing Vera's network, rather than creating a new discreet Z-Wave network.

I’m not familiar enough with UI7 to provide the steps for adding a Vera as a secondary controller. I’m sure that someone on the forum can advise about how to do this, but I would recommend against adding this complexity/complication until after you get your master Vera in a single Z-Wave network working correctly.

Okay, a lot of what you said makes sense. I was able to exclude one of my trouble on-off switches by turning it on and then off again. I readded it and it’s hung up on “waiting to get name” and the icon doesn’t switch to off when i click on it, but the light itself turns off, so I’m going to consider that a win. That switch is the closest to wear the Vera lite sits, so I’m not sure why the others are working and the closest one is having the issue. Hopfully tomorrow after the heal the trouble switch will be working. fingers crossed, not holding my breath.

The only thing I have on the edge are plug-ins, I don’t have any actual devices on it. however…you are onto something with the mesh network. When I upgraded to one of the UI7 firmwares, my front door lock dropped off. I’m thinking when that went, it messed up the entire network.

I’m going to work on getting the network back together for now, but I may have more questions. My husband is the network/hardware guy, I just do the software/programming. But the vera has been my hobby so I’m a little out of my comfort zone.

If you have all your Z-Wave devices on a single Vera, then they are all in the same Z-Wave network and my rambling about the mesh is not applicable.

Locks are not routing devices, the lock dropping off will not cause other devices to fail. However, a problem/failure at a routing(mains powered) device could certainly cause a lock to drop off and other issues as well.

This thread has wandered off topic a bit. The main thing is to get the Linear devices to exclude. Until you can successfully exclude and include a device, you’re just spinning your wheels looking elsewhere.

I was able to exclude a linear dimmer switch last night, and then I couldn’t get it to include after that. I single tapped, I double tapped, I tapped up and then down, down and then up, nothing. The only thing I accomplished was annoying my son who was trying to read.

At this point would I be better off to exclude all the linear lights (If I can) and then just do a factory reset and start from scratch on the lite?

Wow, spending 3 weeks trying to exclude/include a device would drive me nuts. Hail to your patience! How are you sure that you had the dimmer excluded?
I only have 1 linear device in my network (a relay for my fireplace) and have not had any such trouble.
You might indeed want to start from scratch given the time and effort you already spent on it. Not sure how many devices you have.
It seems odd that you are not able to add a device. Only times I encountered this was:

-Vera not being the primary controller (I see you have two of them but you already checked.) Are you able to include other devices?
-Device not properly excluded from a prior network (In that case just do a factory reset of the device or exclude again and again). You can actually exclude a device even from a network to which it did not belong. I have had to exclude some brand new devices before including them.
-Low power on the device or the vera if either is on battery.
-distance of the vera from the switch. Some devices only include in low power mode so you need to bring the vera to within 3 feet of it but it is unusual for switches…

patience, stubborness… :slight_smile: My husband jokingly asked if I was ready to go back to the staples connect yet. He knows I’m going to go down swinging.

How are you sure that you had the dimmer excluded? I only have 1 linear device in my network (a relay for my fireplace) and have not had any such trouble. You might indeed want to start from scratch given the time and effort you already spent on it. Not sure how many devices you have. It seems odd that you are not able to add a device. Only times I encountered this was:

-Vera not being the primary controller (I see you have two of them but you already checked.) Are you able to include other devices?
-Device not properly excluded from a prior network (In that case just do a factory reset of the device or exclude again and again). You can actually exclude a device even from a network to which it did not belong. I have had to exclude some brand new devices before including them.
-Low power on the device or the vera if either is on battery.
-distance of the vera from the switch. Some devices only include in low power mode so you need to bring the vera to within 3 feet of it but it is unusual for switches…

Last night when I excluded the linear dimmer it said that it was excluded. that’s the first time I’ve successfully excluded a device from the vera. Since they all had errors and were having issues, I thought I could just delete them. I was wrong. The lights are the one thing I want working first. I think I will start over tonight. At this point only two on-off switches are working and I really have nothing to lose.

I’ve been taking the vera around with me to where the switches are, plug it into the nearest network jack, and I keep them within 5 feet of each other. I still can’t get them to include. I didn’t have this problem when we first installed the switches, but I was on the dreaded IU6 then. I know I’m in the minority but I actually had very few issues on IU6.

On the lite I have:

3 single pole linear dimmers
2 3 way linear dimmers (which are a WHOLE other animal and I’m not even trying to get those working again right now.)
4 single pole (Jasco?) on off switches. I wish I could remember the brand. It has a blue LED and the jasco exclude instructions worked last night.
1 schlage lock (it isn’t right now, it fell off the controller when I first upgraded to UI7.somthing and was the first in the looong line of issues I’m dealing with now.)
1 backdoor sensor on the sliding door
1 AEON in-door sensor that is still in the box and I won’t touch until things are stable
1 linear garage door opener that isn’t working. that’s a plug-in, too. I’m not worried about that one too much right now, either.

The only thing on the edge are the sonos and calendar plug-ins right now.

patience, stubborness… :slight_smile: My husband jokingly asked if I was ready to go back to the staples connect yet. He knows I’m going to go down swinging.

How are you sure that you had the dimmer excluded? I only have 1 linear device in my network (a relay for my fireplace) and have not had any such trouble. You might indeed want to start from scratch given the time and effort you already spent on it. Not sure how many devices you have. It seems odd that you are not able to add a device. Only times I encountered this was:

-Vera not being the primary controller (I see you have two of them but you already checked.) Are you able to include other devices?
-Device not properly excluded from a prior network (In that case just do a factory reset of the device or exclude again and again). You can actually exclude a device even from a network to which it did not belong. I have had to exclude some brand new devices before including them.
-Low power on the device or the vera if either is on battery.
-distance of the vera from the switch. Some devices only include in low power mode so you need to bring the vera to within 3 feet of it but it is unusual for switches…

Last night when I excluded the linear dimmer it said that it was excluded. that’s the first time I’ve successfully excluded a device from the vera. Since they all had errors and were having issues, I thought I could just delete them. I was wrong. The lights are the one thing I want working first. I think I will start over tonight. At this point only two on-off switches are working and I really have nothing to lose.

I’ve been taking the vera around with me to where the switches are, plug it into the nearest network jack, and I keep them within 5 feet of each other. I still can’t get them to include. I didn’t have this problem when we first installed the switches, but I was on the dreaded IU6 then. I know I’m in the minority but I actually had very few issues on IU6.

On the lite I have:

3 single pole linear dimmers
2 3 way linear dimmers (which are a WHOLE other animal and I’m not even trying to get those working again right now.)
4 single pole (Jasco?) on off switches. I wish I could remember the brand. It has a blue LED and the jasco exclude instructions worked last night.
1 schlage lock (it isn’t right now, it fell off the controller when I first upgraded to UI7.somthing and was the first in the looong line of issues I’m dealing with now.)
1 backdoor sensor on the sliding door
1 AEON in-door sensor that is still in the box and I won’t touch until things are stable
1 linear garage door opener that isn’t working. that’s a plug-in, too. I’m not worried about that one too much right now, either.

The only thing on the edge are the sonos and calendar plug-ins right now.[/quote]

The Jasco switches are GE. I actually prefer them to the linear.
the 3 way linear use rf to remote the main. I was not a fan either.
Seems you don’t have that many devices and the culprit is more than likely the implementation by Linear.
Come to think about it I also have a Linear Garage door opener which has been working flawlessly but was a pain to include. It isn’t a plugin. It has its device type in UI7.
Hope starting from scratch helps but I am more suspiscious of the switches being bad at this point since it seems like your GE switches behave normally.

I agree…I like these Jasco switches so much better. But I needed the dimmers upstairs because one of my boys refuses to sleep with the lights off.

Well, I factory reset the Vera when I finally was able to log in tonight, and so far both Jasco switches that I added, both closest to where the VERA sits, both have errors. The first says Device failed to configure and The second says Please wait getting the name. I give up. Two glasses of wine and I’m thinking it’s time for a break. I’m seriously considering reverting back to an older firmware version. Vera still hasn’t returned my email to support. I’m so disappointed.

I gave up on the lite. It’s beyond messed up at this point I’ve excluded the same light a dozen times and even managed to include it to the edge, yet it still shows on the lite interface with it’s glaring red error, mocking me. The good news is that I can use that jacked up switch to exclude all the other devices that are still included on the light, but that i had deleted previously. So it’s all working out okay after all…so far.

I have learned to use generic device to include things instead of choosing from the list. That seems to be the only thing that works when I include.