Faulty Verification

Community Playground Getting Started & Initial Setup
1

Hi All,

First time user brand new device (today). Veralite. I am guessing I have a dud (faulty unit).

[ol][li]Plugged in and turned on and attached to network.[/li]
[li]Booted up (all three (3) lights lit no flashing and I started first time setup procedure.[/li]
[li]Timed out so went back to check the unit to find it was off (no lights showing).[/li]
[li]Checked cables all connected, waited for a while no response, unit warm.[/li]
[li]Unplugged all connections plugged them back in all lights lit up for a nano second and shut down waited for 15mins no change. Also tried batteries same result. Tried a few more times with waiting.[/li]
[li]On about the (insert many tries and waiting) the unit seemed to boot up, got to firmware in setup procedure flashed without a problem (woot!) and let me into interface… clicked around it for a little than… the unit timed out… all lights were off again. Back to previous results. Haven’t been able to get it back.[/li][/ol]

Also tried the reset factory defaults process.

Have requested a return to vendor for replacement. Strangely enough the person that recommended this product also had his first delivered unit doa.

Is my diagnosis of a faulty unit sounding correct?

Thanks.

2

I would assume you have a Vera Lite? Have you checked the power supply and see if it is outputting the proper voltage and current? I wonder if it is a faulty power supply.

  • Garrett
3
waited for 15mins no change. Also tried batteries same result.

You have a bad unit.

Just guessing, but the problem sounds like a bad capacitor on the system board. Replace the unit under warranty and enjoy.

4

Thanks guys. Looks like the vendor wants me to go through support to verify the unit is faulty before filling out the vendor RMA for a return - hopefully this won’t take too long.

Gday ###, Sorry to hear about the Veralite not working, If i could get you to email Micasaverde support on support.micasaverde.com with your serial number, they will be able to tell you if the unit is faulty or not. From your explanation it seems it may be but if i could get you to email them first and see that would be great.

Also, if you could let me know the outcome and if it is faulty then complete an RMA on our website. You will need to login and follow the procedure there. When we receive the faulty item we do have more in stock at the moment and we will get one straight out to you.
Best Regards,

Vendor

ps: the verification is somewhat annoying on this form, here’s hoping ti goes away after a few posts :stuck_out_tongue:

5

Hi All,

Back again. I have gone through the technical support all with no change in the original fault problem. Multiple ‘successful’ recoveries with no changes in the fault. The vendor suggested I send it back to them for RMA.

Just before I sent it off I performed another recovery on it to wipe it of any data I put on it (I’m somewhat paranoid like that).

The vendor has been attempting to verify the fault with no apparent success and states that now it is working fine. I tried everything to get it to work with technical assistance with no good results. I don’t think the vendor is lying but I do not feel that this device has been too reliable thus far that it might just die again a while later…

This is my first experience with this hardware set and I must say it hasn’t been a grand one…I wouldn’t really feel safe for getting a device back that apparently ‘fixed itself’…

Should I try for paying the vendor more money and getting a Vera3 unit sent back to me as it might be a more robust? Any other ideas/suggestions/experiences?

Thanks in advance for any help given.