Ezlo Atom stuck in “upgrading software”

Just received a Ezlo Atom, hoping to get it synced with a door lock working with Z-Wave technology. Had a couple of failed attempts setting it up, but after a few tries I got the app and device set up, but the app just goes to “upgrading software” and won’t get past it. I spoke with customer service twice, but they couldn’t resolve the issue and said they’d escalate it. Haven’t heard from anyone else yet, but I’m wondering if anyone else had this problem and how they resolved it…just want to get it working, any help would he appreciated

Hi Rick. Please PM me the support ticket number, or the email address you used to correspond with our support team so we can take a look.

I tried to PM but I keep getting this message;

Sorry, you cannot send a personal message to that user.

Hello Rick,
We have checked your Atom’s information from our end and it currently reports to be running the latest firmware version available and also online. Please let us know if you’re still getting errors from the VeraMobile app and we’ll kindly assign a tech support agent to help you.

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