Error sending logs to tech support

Community Playground General Discussions
1

My unit locks up about every 2-3 days, Eth1 Light blinks twice, pause, blinks twice. Unplugging the unit fixes it. This is not good when you travel a lot. I’ve tried to request help from the troubleshooting link within vera. When I send the info I get this:
[i]
Submitting trouble report…
ERROR:Wrong response from server:
Fatal error: Allowed memory size of 16777216 bytes exhausted (tried to allocate 8910801 bytes) in /var/www/vhosts/ts.mios.com/lib/utils.php on line 710

Done.[/i]

If I uncheck send logs it works:

Reporting issue from ap: 10892
Submitting trouble report…
Successfully submited ticket: 31547
Done.

2

The log files are too large. There’s a limit to how large the log files can be when attaching them to a trouble ticket. Submit the trouble report with the log files in this case.

3

With or without?

4

Without, sorry.

5

Thanks! submitted it a little while ago without.