Error loading item in ezlogic menu

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1

Hi everyone!

I’ve been having this issue with ezlogic. The controllers menu item won’t load, so when I try to create a local scene or install a plugin, it doesn’t show the controllers associated with the account.

I have several accounts with the same error

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2

Hello @JoseC

Just a quick update to let you know that your case was escalated to the appropriate department earlier today. They are currently working on resolving the issue as quickly as possible.

We truly appreciate your patience, and we’ll keep you informed as soon as we have more updates.

3

What can I do while a solution is being sought? I have important projects, and this error has been going on for over a week.

4

Hello @JoseC

I’ve just requested a status update from our development team and will keep you informed as soon as I receive a response.