Error loading item in ezlogic menu

JoseC · April 23, 2025, 4:03pm

Hi everyone!

I’ve been having this issue with ezlogic. The controllers menu item won’t load, so when I try to create a local scene or install a plugin, it doesn’t show the controllers associated with the account.

I have several accounts with the same error

JonathanB · April 23, 2025, 5:47pm

Hello @JoseC

Just a quick update to let you know that your case was escalated to the appropriate department earlier today. They are currently working on resolving the issue as quickly as possible.

We truly appreciate your patience, and we’ll keep you informed as soon as we have more updates.

JoseC · April 25, 2025, 2:32pm

What can I do while a solution is being sought? I have important projects, and this error has been going on for over a week.

JonathanB · April 25, 2025, 5:24pm

Hello @JoseC

I’ve just requested a status update from our development team and will keep you informed as soon as I receive a response.

JonathanB · May 5, 2025, 5:33pm

Hello @JoseC

The issue has been resolved and will be deployed as soon as possible.

JoseC · May 6, 2025, 2:04pm

When will the solution to this issue be uploaded?

JonathanB · May 9, 2025, 5:07pm

Hello @JoseC,

The fix has been deployed to the live environment.

Could you please give it a try and let us know if the issue has been resolved on your end? We’d appreciate any feedback or observations you can share.

JoseC · May 10, 2025, 3:40pm

Hello @JonathanB

Yes, it’s already resolved. Thank you very much! I’ll be reviewing and commenting on any errors I find.