Error Code 49 and 50 when adding kwikset smartlock

Other Devices & Integrations Door Locks & Sensors
1

So I’m having an issue with just one of my door locks. I had to do a reset of the system so I unpaired everything, reset my controller and now I’ve added everything back on. However having one problem with only one out of the 5 door locks. It adds but then it gives me a security error of 49 or 50. I have no idea how to resolve this.

Thanks

2

Hi! @GreybeardVR

Please proceed to exclude that door lock, then perform a factory reset and add it again, usually this solves the majority of the issues.

3

It did not. I had seen another post that suggested removing the batteries overnight and unplugging the vera overnight. I powered everything up the next day and wa la… it works. Crazy.