Email notifications from MeshBot actions not working

[ibrewster]

As the subject says, for me at least e-mail notifications from MeshBot actions don’t seem to work. I had two users set up on my Ezlo device (although there doesn’t seem to be any way to see or change what e-mail address is assigned to a user - either through EZLogic or the vera iOS app…), but when I run the scene I only get the push notification - not e-mail. As a test, I set up a new user with my email-to-sms gateway address as their e-mail, and added that new user to the notification list, but sure enough I didn’t get any e-mail or SMS notifications when running the scene.

How might I be able to fix this?

[cw-kid]

In the Vera mobile app go to settings and notifications area. Is email enabled in there ?

[cw-kid]

Also out of interest what email to sms gateway are you using? Is that a free or paid for service ?

[ibrewster]

@cw-kid

In the Vera mobile app go to settings and notifications area. Is email enabled in there ?

Yep:

@cw-kid

Also out of interest what email to sms gateway are you using? Is that a free or paid for service ?

It’s provided by my cellular provider <phone_number>@mobile.gci.net Seems to work well. A test I just sent came through in less than three seconds.

[ibrewster]

So this continues to be non-functional for me. Running a scene with an e-mail notification (or, so I assume, since I can’t get into edit mode to double-check, but I did set it up that way) as well as vera push notification results in the vera app push notification, but no e-mail - either to the user with my main e-mail setup, or to the user I set up with my email–>sms gateway e-mail.

I guess I should try contacting support directly…

[Max]

Hello
we’ll get more details on the issue you faced. then, we can fix the issue. I’m contacting you to get additional info to investigate it on our side.