Doesn't unlock - Schlage BE469NX

Apps & Remote Access Vera Concierge
1

Hi, I’ve been trying Vera Concierge. It can turn lights on and off, but it doesn’t seem to be able to unlock doors.
In Assistant, it says “Unlock Lock:Front Door. What else ?” but nothing actually happens.

Any ideas?

The logs don’t really show anything (I x’d out a few numbers):

Oct 11, 2017 7:20:03 AM I:CSWebContainer:Action:LockAction Request:{“MyLock”:[“Lock:Front Door”],“CmdLock”:“Unlock”}
Oct 11, 2017 7:20:03 AM V:VeraService:Cmds:lu_action&DeviceNum=67&serviceId=urn:micasaverde-com:serviceId:DoorLock1&action=SetTarget&newTargetValue=Unlock
Oct 11, 2017 7:20:03 AM V:CSWebContainer:Cmd:/Request
Oct 11, 2017 7:20:03 AM I:VeraConnect.VeraGateway:URLConnection:https://vera-us-oem-relay41.mios.com/relay/relay/relay/device/xxxx/port_xxxx/data_request?output_format=json&id=lu_action&DeviceNum=67&serviceId=urn:micasaverde-com:serviceId:DoorLock1&action=SetTarget&newTargetValue=Unlock
Oct 11, 2017 7:20:04 AM I:VeraConnect.VeraGateway:URLConnection:https://vera-us-oem-relay41.mios.com/relay/relay/relay/device/xxxx/port_xxxx/data_request?output_format=json&id=lu_status2&DataVersion=731510096&LoadTime=1507731510
Oct 11, 2017 7:20:05 AM V:VeraService:ParseLuStatus:1
Oct 11, 2017 7:20:05 AM V:CSWebContainer:Cmd:/Log
Oct 11, 2017 7:20:07 AM I:VeraConnect.VeraGateway:URLConnection:https://vera-us-oem-relay41.mios.com/relay/relay/relay/device/xxxx/port_xxxx/data_request?output_format=json&id=lu_status2&DataVersion=731510106&LoadTime=1507731510

2

I see the problem:

Oct 11, 2017 7:20:03 AM V:VeraService:Cmds:lu_action&DeviceNum=67&serviceId=urn:micasaverde-com:serviceId:DoorLock1&action=SetTarget&newTargetValue=Unlock

Should be:
Oct 11, 2017 7:20:03 AM V:VeraService:Cmds:lu_action&DeviceNum=67&serviceId=urn:micasaverde-com:serviceId:DoorLock1&action=SetTarget&newTargetValue=1

I will have to see why this happened.

3

Thanks! Let me know if you need any other info

4

Fixed with an updated Vera Concierge Server (version 1.031)

5

Thanks! Seems to work now!