Controller went offline

Community Playground General Discussions
1

Hello everyone,

I had the following problem today:

I wanted to access the controller via the web frontend. Unfortunately, the dashboard only showed “No Devices,” and the controller status was offline.

I then gave the controller a bit of time and waited to see if it was a temporary issue (server unreachable or something similar). That wasn’t the case, so I took a closer look at the controller. It was flashing orange, which means it was offline.

So I unplugged the controller and rebooted it. After that, it was accessible again.

Luckily, the controller is at my location and not in a vacation rental or something similar. Then this would have been a real problem. Perhaps someone from Ezlo would like to take a closer look at what exactly happened and what could be improved to prevent this from happening.

A workaround would be to have the controller automatically restart every x days, plug the controller into a Wi-Fi outlet for a remote restart, or create a MeshBot that restarts after x hours of offline status. But of course, that’s not really that elegant. And I don’t know if the controller would have executed it.

2

Today, the controller was unavailable again. This time, however, the LED was turquoise. So the controller should be online. After several hours, I unplugged the controller and rebooted. After that, it was accessible again.

It might be a good idea if someone could take a look at this…

1 Like
3

Yes, I’ve seen this same thing happen. Sometimes it shows me in Ezlogic that the controller is online, but it’s actually offline.

4

I have been dealing with the same issue since yesterday, but I have noticed this problem before. The app would load with a blank dashboard, although it would show the Controller, then everything would be back to normal after awhile. The issue I’m having is the fact that noone responds to my support realted issues. They flag them as resolved and just close the ticket. I honestly don’t know if there is anyone theree anymore.

5

Hello @KennyR

When you have a chance, could you please update us here with the results once the firewall issue has been resolved?

Thank you!