Controller status "Loading..." and "Could not load controller list"

Vera Controllers, Services & Devices General Vera Discussions
1

Since Jan 12, 2025, I’ve been getting
Controller status (I have 3) “Loading…” and then “Could not load controller list”.
Google home is unable to execute cloud logon as well.

Checked status.vera.com : it is green.

Received this from support:

Thanks for contacting Ezlo technical support.
We have been having an issue with the servers since the weekend.
The team still working to fix it. We’ll keep you posted with any updates we get from them.
We apologize for the inconvenience caused.
Regards

Anyone know what’s going on? Anyone is still out there?
Anyone figured how to enable local authentication (in VeraPlus) not to depend on “cloud”?

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2

I have the same problem, today 16th January.

3

Hello,

Thank you for reaching out.

Yes, we are currently experiencing a temporary server outage, which may be affecting your home.getvera.com connection and the status of your service LED. This issue is not region-specific and is impacting multiple areas, including Europe.

Our team is actively working to resolve the issue as soon as possible. For updates, please refer to this thread: Temporary Service Disruption: Vera Servers

We sincerely apologize for the inconvenience and appreciate your patience during this time.

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4

Dear Community,

We are pleased to inform you that the technical issue with one of our servers has been resolved. However, we are currently monitoring the controllers as the connection stabilizes, so you may experience some intermittent connectivity during this period.

We appreciate your patience and understanding as we work to ensure full stability. If you have any questions or encounter any issues, please don’t hesitate to reach out.

Thank you for your support and cooperation.