Hello,
Thank you for your response. i have do it and now all is Ok .
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Hello @tws
Could you please power cycle your Vera Edge (serial ending in 01)? We’ve moved your controller to a different server to help bring it back online.
Controllers are offline to the Ezlo (Vera) cloud again.
Controllers are offline again here as well.
Online cannot get the controller list.
Did the usual power cycle, did not help.
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Hello,
We understand that some users are experiencing issues with their Vera controllers being offline. This may be related to intermittent connectivity as we prepare for scheduled server maintenance tomorrow at 10 AM EST.
The maintenance is part of our efforts to improve the performance and reliability of our services. During this period, some disruptions may occur, and we sincerely apologize for the inconvenience.
For updates, please visit our forum announcement: Vera Servers Scheduled Maintenance Notification - January 22, 2025.
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Explain it to my cats who didn’t get fed while we were at the hockey game. Both my wife and I tried to use the Vera app, to no avail… Professionally speaking, pointing to a scheduled maintenance for tomorrow is a problem when that window has not been reached.
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I have a VeraSecure in Spain and it is totally unreachable from Alexa and Google home. When do you plan to finish the servers maintenance?
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Can a message be posted on the controller page for maintenance windows?
Also, do you have an estimate for when things will be back to normal? I still am unable to connect remotely.
Dear Community,
We’re pleased to inform you that the scheduled maintenance on our servers has been successfully completed, and all systems should now be functioning as expected.
If you are still experiencing connectivity issues or intermittent performance with your Vera controller, we recommend performing a power cycle to refresh the connection. Here’s how:
- Unplug your controller from its power source.
- Wait for 10–15 seconds.
- Plug it back in and allow the system to reboot fully.
This simple step often resolves connectivity issues.
If you continue to experience issues, please don’t hesitate to contact our Customer Care Team:
Phone: (866) 966-2272
Email: support@ezlo.com
Thank you for your patience and understanding during this maintenance period. We’re here to help ensure you have the best experience possible.
Warm regards,
JonathanB
Ezlo Staff