Connectivity issues - ports closed in Vera?

toddymm · June 15, 2019, 12:14am

So, I’m trying to setup the Concierge Server that is running fine on a Synology NAS. When I perform a connectivity test I get the error stating that I might have a firewall and that I should open ports 8989 8998. On the Synology everythng is fine and I can tcping ports 8989 and 8998 and it will respond - the issues seems to be in my VeraPlus that won’t return pings on this ports.

Any ideas?

Thanks!

richie.digital · June 15, 2019, 6:37am

post your concierge page should look something like this

richie.digital · June 15, 2019, 6:40am

if you are running it in a docker make sure ur using a bridged interface and not just hosting it and forwarding the ports for some reason i cant get that to work

toddymm · June 15, 2019, 1:21pm

Hi Richie! Thanks for the help!
I’m running it directly on the Synology OS… and I can validate the ports in the server are responding fine. Addresses in the page is also OK - everything in 192.168.2.x…

I’ve been playing around inside Vera ssh, but found no definite way to determine if it is listening the ports it should - seems not!

richie.digital · June 26, 2019, 11:30pm

take a screenshot of the concierge host

toddymm · June 27, 2019, 2:48pm

richie.digital · June 27, 2019, 4:53pm

require(“ConciergeServer”) << do u have that in startup lua?

toddymm · June 27, 2019, 5:41pm

Yup, its there!

richie.digital · June 27, 2019, 5:49pm

when u click connectivity do u see this?

also when u click this what happens

richie.digital · June 27, 2019, 5:51pm

what version of the server are u using?

toddymm · June 27, 2019, 5:55pm

That is the problem… I get the connectivity error:
Capture3
Clicking on the Update button will take me to the registration page, but nothing happens…

I have tried to TCPING the network components and I can assure I can get to the Concierge server on port 8989, but not on my Vera Plus on port 8989. Should it be some other port in Vera? I have also configure the network to allow external traffic to port 8989 and I can successfully redirect the request to the Concierge Server…

toddymm · June 27, 2019, 5:56pm

I’m using version 2.031

richie.digital · June 27, 2019, 6:00pm

what does security look like on you vera plus

toddymm · June 27, 2019, 6:06pm

Only UPnP enabled…

richie.digital · June 27, 2019, 6:12pm

ok so its not an issue with the vera it with the concierge server and the settings on the synology server, is it running in a docker?

toddymm · June 27, 2019, 6:17pm

no, its running on the Synology Linux - mine is an ARM version (213+) that does not support docker…

richie.digital · June 27, 2019, 6:27pm

ok Vera Concierge running on NAS Synology did you check this … i don’t have one to test but its no the vera seems like the server may need to reinstall the instance

toddymm · June 27, 2019, 6:44pm

Yes, I was following this to the installation… I just realized I did not have the path for the keytool and added it. Rebooted the server, but still no luck…

richie.digital · June 27, 2019, 6:57pm

PATH=/opt/bin:/opt/sbin:/usr/sbin:/usr/bin:/sbin:/bin:/var/packages/Java8/target/j2sdk-image/bin

the path variable seems directly to the java 8 bin … make sure urs is the same

toddymm · June 27, 2019, 7:14pm

IT’S ALIVE! All working now - thank you very much for all the help and patience. Maybe you could add the link to synology install on the documentation - could be helpfull for other users!