Complete Loss of all Z-wave functionality - can't get it back

Community Playground General Discussions
1

Hello,

I sent a ticket into Mios as well but I thought I’d post on here too. I added my 30th Z-wave device (Evolve LFM-20) while the Vera2 was on the battery pack in my garage. I brought the unit back into the house and set it back up as normal. During the heal phase 5/7 all z-wave devices suddenly stopped responding and went red in UI4. I tried to reheal, and then I could not get a signal transmitted to any device.

I tried restoring from a backup, resetting the Z-wave chip, rebuilding the network, factory reset – no luck. I then tried dropping all devices and restarting from scratch and I cannot get the device to pair with anything. When I do the pairing process the Vera just blinks and does not flutter. I tried the desperate measure of upgrading to the newest RC firmware today and no luck either.

Everything else essentially seems to work – its like the z-wave transmitter just stopped altogether.

Kristopher

2

Oh also - even though my battery pack is fully charged, I can no longer run the Vera2 off the pack. It begins the init process but after about 30 seconds the Vera turns off.

Kristopher

3

Only a Primary controller can perform & complete a heal network.

Check this area: Dashboard => Z-Wave device => options:
What does it say there next to Role?
Master SIS:NO PRI:YES ?

JOD.

4

I have the same thing with one of my systems this morning about the same time. I’m remote so I can’t do much locally. I had this same thing happen two days ago on this same system. This time I was local and I removed all the nodes and then re joined them with good results. But for now I’m also down, the same as you. Error message;: Transmit failed with code: 1. Posted support tickets but no response as of yet.

5

Hi JOD,

This is what it says:

Role	Master SIS:NO PRI:YES
6

I thought maybe the new module I installed was jamming me somehow, so killed the fuse on that line… no luck. I then killed power to everything in the house except 1 binary on/off z-wave switch to see if it would pair… nada.

My device is definitely defective. Totally shocked and disappointed :frowning:

7

From the cmh log:

03 09/04/11 11:30:52.402 LuaUPNP: starting bLogUPnP 0 <0x400> 03 09/04/11 11:30:52.444 UserData::LoadUserData BuildVersion: *1.1.1338* SvnVersion: *4824* Model: 2 SERCOMM NA401 flush: 0 changed: 0 resync: 8653 syncdevice:0 <0x400> 06 09/04/11 11:30:52.636 Device_Variable::m_szValue_set device: 1 service: urn:micasaverde-com:serviceId:ZWaveNetwork1 variable: LastUpdate was: 1315153692 now: 1315153852 #hooks: 0 upnp: 0 v:(nil)/NONE duplicate:0 <0x400> 06 09/04/11 11:30:52.638 Device_Variable::m_szValue_set device: 1 service: urn:micasaverde-com:serviceId:ZWaveNetwork1 variable: NetStatusID was: 2 now: 7 #hooks: 0 upnp: 0 v:0x773e48/NONE duplicate:0 <0x400> 06 09/04/11 11:30:52.639 Device_Variable::m_szValue_set device: 1 service: urn:micasaverde-com:serviceId:ZWaveNetwork1 variable: NetStatusText was: Resetting ZWave Network now: Starting ZWave Network #hooks: 0 upnp: 0 v:0x775e58/NONE duplicate:0 <0x400> 02 09/04/11 11:30:52.927 ZWaveJobHandler::Run connect to /dev/tts/1 -0 lock 1 <0xc04> 01 09/04/11 11:30:52.970 got CAN <0x1406> 02 09/04/11 11:30:52.971 ZWaveSerial::Send m_iFrameID 0 got a CAN -- Dongle is in a bad state. Wait 1 second before continuing to let it try to recover. <0xc04> 02 09/04/11 11:30:54.026 ZWaveJobHandler::Run connected to /dev/tts/1=1 i=0 <0xc04> 06 09/04/11 11:30:54.079 Device_Variable::m_szValue_set device: 1 service: urn:micasaverde-com:serviceId:ZWaveNetwork1 variable: NetStatusID was: 7 now: 7 #hooks: 0 upnp: 0 v:0x773e48/NONE duplicate:1 <0xc04> 06 09/04/11 11:30:54.080 Device_Variable::m_szValue_set device: 1 service: urn:micasaverde-com:serviceId:ZWaveNetwork1 variable: NetStatusText was: Starting ZWave Network now: Starting ZWave Network #hooks: 0 upnp: 0 v:0x775e58/NONE duplicate:1 <0xc04> 03 09/04/11 11:30:58.542 ZWJob_Initialize::JobDone version 3.20 type 1 role is 0 house id eb2 node id 1 suc 0 IsSecondary 0 bOnOtherNetwork 0 NodeIdServerPresent 0 IsRealPrimary 1 IsSuc 0 <0xc04> 06 09/04/11 11:30:58.549 Device_Variable::m_szValue_set device: 1 service: urn:micasaverde-com:serviceId:ZWaveNetwork1 variable: VersionInfo was: 3.20 L:1 now: 3.20 L:1 #hooks: 0 upnp: 0 v:(nil)/NONE duplicate:1 <0xc04> 06 09/04/11 11:30:58.551 Device_Variable::m_szValue_set device: 1 service: urn:micasaverde-com:serviceId:ZWaveNetwork1 variable: HomeID was: House: eb2 Node 1 Suc 0 now: House: eb2 Node 1 Suc 0 #hooks: 0 upnp: 0 v:(nil)/NONE duplicate:1 <0xc04> 06 09/04/11 11:30:58.551 Device_Variable::m_szValue_set device: 1 service: urn:micasaverde-com:serviceId:ZWaveNetwork1 variable: Role was: Master SIS:NO PRI:YES now: Master SIS:NO PRI:YES #hooks: 0 upnp: 0 v:(nil)/NONE duplicate:1 <0xc04> 04 09/04/11 11:30:58.554 <Job ID="0" Name="init" Device="1" Created="11-09-04 11:30:54" Started="11-09-04 11:30:54" Completed="11-09-04 11:30:58" Duration="4.401475000" Runtime="4.399922000" Status="Successful" LastNote=""/> <0xc04> 02 09/04/11 11:30:58.651 ZWave::Start reset 0 inter 0 upgrade 0 use45:1 minor:20 model:2 port:/dev/tts/1 nodes:1 <0x400>

"Dongle is in a bad state. " looks dubious. Please help

8

Does “reset z-wave chip” supposed to log anything, anywhere? cmh, dmesg… ?

08      09/04/11 11:57:35.310   JobHandler_LuaUPnP::HandleActionRequest device: 1 service: urn:micasaverde-com:serviceId:ZWaveNetwork1 action: SoftReset <0x2c0c>

Shows up in the log, but very delayed and nothing after that.

9

Thanks for everyone who helped me out. I finally got it to exclude devices and then rebuilt the whole network. Very not fun but at least my device is not defective.

Kristopher

10

Kristopher,

I started a new thread http://forum.micasaverde.com/index.php/topic,10392.0.html ; I am having the same issues!