I’m a new customer that was very excited about the VeraPlus release. I ordered it and received it earlier this week. I’m moving to you from Smartthings, however, I’m thinking I’m gonna go back to the Smartthings platform. This new controller has been a nightmare!
1). The first issue I’m having is with the System Alert’s in the yellow bar on the dashboard page. I cannot get these to ever clear… They’ll clear and come back, or clear from the logs under Settings, but not from the dashboard. They’re annoying, and make me think that something’s wrong with a device, when it’s reporting some nonsense.
2). The energy card on the dashboard shows no information. I have added my home energy monitor from aeotech (which you claim to support) and it shows up with the 3 different devices (also annoying and creates a lot of clutter) on the devices tab, reporting the information, however when I click energy, I get “Ergy gateway serial is not present in user: No cookie”. I have tried uninstalling and reinstalling the app; uninstalling then clicking on energy, accepting the user agreement then installed again; installing through the apps menu; uninstalling, rebooting, accepting and reinstalling but nothing works. When I go to the ergy website, it says that they don’t currently support the Vera platform due to changes in the UI. This is ESPECIALLY frustrating because that’s a big selling feature, and it’s yet another thing that doesn’t work.
- The weather in the upper right hand corner rarely shows the correct information. It’ll bounce back and forth between what is actually is and weather from someplace a lot warmer than my house… I have to go back in settings and update the location information and restart the box for the information to update.
4). You have a very limited database of truly compatible devices. I can pair a device as a generic z-wave or zigbee device, however half of the functionality either doesn’t work, or it shows up incorrectly in the Vera. Examples being, the motion sensors I have are Zigbee Motion sensors, but also should relay temperature… The temperature does not relay and there’s no way to change the settings of the device to add it (without cracking open a programming book). One of the GE Switches I have installed is ACTUALLY a Fan switch not a Light switch, and there’s no way to change the device icon to match the device. One of my plug-in Jasco dimmer modules won’t turn on half the time because it keeps saying the battery in it is dead (when it’s PLUG IN module and contains no battery’s) The Garage Door opener I installed showed up as a door lock, so everytime I clicked on unlock all, my garage doors opened as well… NOT something I wanted by any means…
- Your app integration is not reliable. I had applications crash, or mysteriously delete themeselves, and they all show up under the DEVICES menu under apps cluttering this interface even more.
6). The Bluetooth radio serves no function apparently. I could never get it to find devices, nor I find and pair with it from any device.
Smartthing’s IDE backend was more user friendly, allowing you to create custom applications and device types easily. I have kind of read up on how to do it with Vera, however, it’s going to require a lot more time than I’m willing to spend learning. The UI is slow and laggy… I have problems with adding devices because the configuration screen times out or the device will be added but the page never continues forward. So I’m at a loss as what to do except go back to SmartThings. It’s looking a lot better than this.