checking login credentials

Community Playground General Discussions
1

For days now I have been unable to login to vera via the getvera.com website. I have a veralite with ui5. I actually have two completely different setups and both of them just show a screen showing a moving circle and ‘checking credentials’. I expected to see a lot of entries on this topic, but found none. Am I the only one?

2

No, you’re not. Thought I was, wonder what’s going on.

3

Seeing the same thing today (only started trying today). ??? ??? ???

4

You are using UI5, therefore, you should be logging in via

https://cp.mios.com

or

https://legacy.getvera.com/users/login

Both of these methods are working at the time of this post. Also, be sure that you are not using a browser known to have problems with Vera such as Internet Explorer or Safari. Mozilla Firefox and Google Chrome seem to be the best browsers for Vera.

5

What are the present working password requirements for UI5?

Having great difficulties once (for other reasons) changed my pwd to NOT have a special character. Ever since the outside login has not been succesful via the mentioned servers. I end up seeing the number of my Vera3 but also this message “Unable to communicate with your unit”. Also, on the upper right corner I see “welcome [my username], logout”.

Wonder what’s going on…any help would be appreciated.

6

If I remember correctly the UI5 website would not allow special characters, only upper and lower case and numerals. This is independent of the Vera device.

If you have a UI5 Vera and cannot login to cp.mios.com, then I would try a password reset. Failing that, I’d call Vera technical support.

7

Thanks Z-Waver, that’s exactly what I did.

Now waiting for the support to comment on their automatic password generator policy versus what is stated here http://support.getvera.com/customer/en/portal/articles/612204--v3-create-your-account. The requirements might conflict between their servers and my Vera3 installation?

To stir this a bit more, I had been using my Vera3/UI5 for a long time with a pwd including a special character ??? Once I changed that pwd, this went wrong. Did someone say that don’t touch a working system…but this is also a hobby :slight_smile: Must be.