Cant get MIOS working

Community Playground Getting Started & Initial Setup
1

I have been unable to get access to my device (Veralite) via cp.mios.com. It use to work a few weeks ago when I last tried to access it.

When I try this route, I get “Unable to communicate with your unit. Please be sure the unit is powered and connected to Internet.”.

I have tried http://VeraIP/cgi-bin/cmh/remove_ra.sh
I get “ERROR:Module name not foundOK” when using the command.

I have tried the following:

  • resetting my network settings on the Vera although it states “internet is OK”.
  • Rebooted a few times
  • cleared browser cache many times
  • Opened a couple of tickets with MCV (almost a week and I havent heard back)
  • Tried factory resetting the device in the UI
  • Removed the device from the local UI and added back in

I am able to get to my device using the Local UI (home.getvera.com)

Any Ideas?

Thanks!
Aya

2

Hello there,

I did a little research on the email address you have used to register on the forum and I was able to find a Vera unit with UI6 assigned to your email address but unfortunately I was not able to find any trouble tickets or emails submitted.

cp.mios.com is the login portal for UI5 but since you’ve upgraded to UI6 the new login portal is home.getvera.com and this is the way to get to your Vera unit remotely.

Let me know if you have further questions.

3

This may assist to explain the different login paths.

http://forum.micasaverde.com/index.php/topic,22736.msg153190.html#msg153190

4

Thanks for the info, I greatly appreciate it. I am not sure whats going on with the support tickets (i actually opened two of them from the cp.mios.com when the device could not be found, there is a link to open support cases) - could be what you mentioned about cp.mios.com only being used for UI5. You are correct, I am using UI6.

The reason why i was looking to get cp.mios.com working is because my homewave and Automator app both use MIOS (settings) to get to the device externally and i dont want to put holes in my firewall to go to the Vera directly. Maybe I should post this question on the Remote page of the forum.

Thank you!
Aya

5

UI5 and UI6 have different authentication which will require an update to HomeWave/Automator to be compatible with UI6 and MMS.

For remote app currently compatible search for Vera MMS.

For support tickets, you should now utilise http://getvera.com/support/ which corresponds with the change of business name and aligns with their new website.

6

Thank you for the information and clarification. Ill be rolling back UI 5 as the quickest solution for my use case.

-Aya