I have a similar problem that has just become apparent to me. If I log into my Veraplus and try to access any device logs I am immediately logged out with the session expired page. I logged the problem with support over a week ago and there is still no response from them other than to say they are working on it.
I prompted them yesterday asking if I was able to access the Veraplus from the local LAN, would I then be able to get these device logs - the reply was “You can give it a try, however, we have received reports that is not working even on the local network for some users.”
I am mystified how this can be true because I have not updated the controller for at least 10 months (Covid prevents me from getting to site and I will not do firmware updates without standing next to the controller!).
This is a major headache since I desperately need the door lock logs for an on-going investigation.