Brand New Vera Plus Bricked - ordered from getvera.com/shop

So decided to upgrade my vera 3 to vera plus.

New unit came in the mail today, so i added to the app went through the process.

It did a firmware update and is now bricked, called Tech support whom said I need to do RMA.

Asked about a recovery process I saw on forums and they said if I do that it will void warranty.

Now being told RMA will take a few days to process before unit will even ship!

What kind of poor quality is this, I ordered the unit from getvera shop. You would think with a known issue they would upgrade units prior to mailing or at least warn people to call first.

This may help
https://community.getvera.com/t/vera-plus-only-power-light-on/191128/12?u=elcid

that had no effect, used wireshark and the vera plus is not doing anything