Internet access must have been available to establish the Tunnels … It needs Internet DNS to find the home servers.
But you must have lost connectivity after that.
Is your DNS Server one belonging to your ISP or do you have your own located on your network?
As the test sees the DNS sever but cannot reach google.com.
This can mean that either you are not getting past your cable/fios router or your not getting outside your ISP’s network.
On a computer on the same network can you reach google.com? If yes, if you know how, SHH (eg putty) into your Vera (user ID root & password that’s on the bottom of the unit) then type traceroute google.com and post the results.
Thanks. Yes, I can reach google. The router was flaky the first time I contacted it, so maybe it has some corruption. I understand the basics of dns. But if the computer I using sees the DNS, why wouldn’t vera on the same Lan? I’m wireless and vera is hardwired, but that’s the only difference.
Did you connect your Vera hardwired directly to your cable/FIOS modem? If yes, did you switch off the cable/FIOS modem for about 30 minutes prior to doing so? As a lot of them retain the MAC address of anything connected to it. Once you connect something else, they compare the MAC address and if it doesn’t match the stored one, they don’t allow it to go to the internet. The 30 minute power down clears that MAC address in most Cable/FIOS modems and will cause it to accept the device you connected to it wired. Have Vera connected before you power teh modem back up and see if that fixes the problem…