All setup GONE elzo Plus

Ezlo Edge Computers General Discussions
#1

I just lost all setup and pairing to my EZLO PLUS!!! It went back to Defaults!!! No time zone NOTHNING!!!

This is crazy. The only thing remaining is alexa!
!

#2

Reboot everything and try again

#3

Face the same problem, everything is gone only google, alexa and a virtual device is left. switches and sensors gone. Not sure what caused this. I was playing around with the restore backup that didn’t work and the I selected the option Reboot Ezlo. After these actions I had a “new fresh” hub. Using the mobile app I first had to select a region and then found that Alexa, Google and a virtual device was in.

#4

@Oleh @oleg.macovei

You better take a look at this one.

Thanks

#6

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Ohh heck yes everything is gone!!! The only thing it had was Amazon Alexa - and after it asked to set time and date…It had my device name!!! Well i guess 90% on the items I attempted to pair none was working correctly (NOT fully integrated-but they “get credit for them”!!!) I open tickets on for over 3 weeks-everything is now gone??? YES I did power cycled the unit and it sat overnight!!! Still gone!!

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#7

Be careful. The reboot command name is very poorly chosen. It is a factory reset of the Ezlo. I had the same running the hub.reboot command via the API tool.

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#8

Rene really?

I think I have also pressed that same button and it didn’t factory reset my hub.

How do you know this?

Thank you.

#9

Thanks, that would explain what I’m seeing. Just too bad the restore an old back-up doesn’t work yet. I only had some test devices that disappeared so no problem.

#10

Good morning Fredthetiredman,

We would like to schedule a call to troubleshoot the unit, please respond to Tier 2 rep Mayker in the ticket, so we can better assist you.

Regards,

#11

I have emailed back and forth with Mayker- he did not address the “factory reset” issue but did help out. He did a workaround on an issue.

What Does “REBOOT” actually mean to the EZLO platform?!?? “Complete factory reset??” if I “reboot” any device is does a “restart” -
Some operating systems "reboot " by an ACPI command, which "restarts " the computer. Restart is vague, and can mean the same as reboot , or a reload of the current operating system (without the boot loader), or even just restarting the user mode part of the operating system, leaving the kernel mode memory intact.

#12

Hi @fredthetiredman,
In the current release its soft reset.

With the next deploy this page will be updated with:

  • Hub reboot (just a reboot).
  • Soft reset
  • Factory reset
  • information about all addons/plugins installed on the hub and their versions.
#13

Reboot was a very bad choice of word then.

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