So two nights ago, went to bed everything was fine. Woke up and needed to turn on the water heater, and noticed the vera app on my android said unable to get any information on node. Logged into the web gui and all of my devices are saying that. I’ve tried 5 or 6 repairs, no fixing, but around the 3rd one, some of my light switches now have the LED on them fading in and out, like they need to be added. besides the switches i have a scalage lock, and intermatic water heater timer - I’m running a vera lite 1.5.622 fw and under zwave settings, only the limit neighbors to zwave discovery option is unchecked. What is weird is from the GUI i can turn lights on and off, but the status of them isn’t updating. Any ideas on what to check or do from here?
I would restore from the last backup when it was working. Maybe a heal went badly wrong.
So I went back to a two week old backup when I know it was working fine. All devices showed no red, and I can still control them from the gui however once I make a selection to turn a light on or something I get the same thing - “unable to get any information on node” Also, when I do a repair I noticed today as it was going through the process and the nodes, it was showing 0 of 0 good routes, or something to that effect which if I remember reading somewhere on here was really bad?
After getting pretty frustrated, I decided to reset the z-wave network knowing I would have to re-pair all devices, not too big a deal since I’m around 10. I reset the z-wave network, all devices were then gone from the GUI as expected. I then took the vera lite around and excluded each devices and then included each device. After hooking the vera lite back up, this is what my GUI looks like - “Unable to get info from node”
To followup - what is weird is the device can still be controlled, for instance the first device, the appliance module is my intermatic water heater timer, and i can turn it on and off from the GUI, however it reports back Transmit failed with code: 1 I should also add the 6 of the dimmers / plugins are within 10-15 feet of the vera lite located in the same room. The lock is maybe 20 feet, and the water heater timer is roughly 25 feet, with only a door in between it and the vera lite.
I’ve had something happen which sounds somewhat similar but not quite as bad. Just randomly one day all of my devices would stop responding or would respond slowly. Some devices would show red and not reachable. Others just sluggish.
I tried doing a restore from a backup that was working smoothly. Sometimes that would fix it. Sometimes not. The way the system was acting, it was as if something was jamming the signals or flooding the network so nothing was getting through. Every once in a while, something would get through but with a severe delay.
Usually it was preceded by having trouble with a particular device being flaky. After some fiddling with that device, it would work, or in some cases an exclude/include would fix it. The way I could tell which device it was, is that it would not respond to any commands as if it was not communicating, but everything else in the network would respond, although sluggishly.
I actually replaced two light switches after having trouble with them a number of times. The thinking was that they were defective somehow and not playing well. I haven’t had any problems with either of those replacements since.
But then…
I just recently have problems with another switch (we’ll call it switch A). It just stopped responding to anything. It started with another switch totally unrelated however (We’ll call this switch B). Switch B is associated to a plug in outlet. Press the switch, the outlet turns on or off. One day that association stopped working. Not only that, the light switch LED didn’t even work properly. It lit, sometimes, but not in an discernible pattern of me pressing the button or not. I thought maybe it was broken, but it would sometimes work in vera. I decided to start by un-associating them, the re-associating them. I was having trouble getting the switch to configure each time, but it would take. Unfortunately that still didn’t make the outlet turn on or off. The LED was still acting strange. I excluded it and included it like 5 times (LED worked properly during the exclusion and inclusion, just not while trying to trigger the switch), but to no avail it still wouldn’t trigger the outlet. Through this, I also did a restore on Vera a number of times. Still didn’t fix it.
I then started having a problem with switch A. It just wouldn’t respond at all. It worked fine if I physically pressed it, but Vera couldn’t do anything with it. It always came up as unresponsive no matter what I tried. I then tried to exclude it. It took a couple of times, but I was able to get it to exclude then re-include. I set it back up and it seemed to work normally again. I then excluded and included switch B, and now it and its association works fine as well. The LED works too. Everything else in the network is running zippy again as well.
I’m not really sure but from what I’m seeing, it seems like trouble with one switch can cause hang ups in the whole network. Sometimes re-including it fixes the problem, sometimes a restore, and sometimes its another switch altogether thats causing issues. I was even thinking my Vera was flaking out. I haven’t tried re-installing those switches I replaced in another location, but my feeling is they might work ok. I’m not sure if those switch were the source of the problem or the result.
Another thing is that all of these switch have been working fine for months. Some for almost a year. I’m not sure why they’re just now being flaky.
I guess I should mention I’m on UI5 and Vera3
@Katmai - Your issue sounds like Vera is routing through an intermediate node that is having trouble or failing and this is blocking access to more distant nodes.
@automag928 might be having a routing issue as well. A relatively small network of 10 devices could certainly have Vera on the fringe routing through a single(failing?) node to reach the rest of the network.
I would suggest moving Vera closer to the (middle) network and performing a network heal. If everything starts working, it suggests that routing is the issue. If that happens, then you should consider permanently relocating Vera form its original position, or add additional intermediate nodes to increase the robustness of the mesh.
Remember to perform another heal if you again move Vera or reconfigure the mesh by moving or adding nodes.
I started having the same issue. Last night I did z-wave network reset and a full factory resent on my vera3. I can pair the devices but then the “unable to get any information on node” message shows up right after the device pairs.
Right now I have only one device paired and all of the other devices I have successfully “unpaired”.
I am not sure what to do next, other than remove the devices power source. This isn’t very easy as two are wired into the wall. I will try that tonight.
[quote=“Z-Waver, post:7, topic:184421”]@Katmai - Your issue sounds like Vera is routing through an intermediate node that is having trouble or failing and this is blocking access to more distant nodes.
@automag928 might be having a routing issue as well. A relatively small network of 10 devices could certainly have Vera on the fringe routing through a single(failing?) node to reach the rest of the network.
I would suggest moving Vera closer to the (middle) network and performing a network heal. If everything starts working, it suggests that routing is the issue. If that happens, then you should consider permanently relocating Vera form its original position, or add additional intermediate nodes to increase the robustness of the mesh.
Remember to perform another heal if you again move Vera or reconfigure the mesh by moving or adding nodes.[/quote]
It was obviously blocking signals somehow. The problem is that its not distant at all. Its just a kitchen light which isn’t centrally located, but I would hardly call it far away. Vera is in the middle of the house more or less, but this one switch was blocking everything…like 80 devices. I doubt all of them are going through this one switch. It even affected those that I have manually routed directly to Vera. Its as if it was flooding the network. Even my direct associations elsewhere wouldn’t work.
[quote=“Z-Waver, post:7, topic:184421”]@automag928 might be having a routing issue as well. A relatively small network of 10 devices could certainly have Vera on the fringe routing through a single(failing?) node to reach the rest of the network.
I would suggest moving Vera closer to the (middle) network and performing a network heal. If everything starts working, it suggests that routing is the issue. If that happens, then you should consider permanently relocating Vera form its original position, or add additional intermediate nodes to increase the robustness of the mesh.
Remember to perform another heal if you again move Vera or reconfigure the mesh by moving or adding nodes.[/quote]
So while I think that distance is a very, very slim chance (all devices are within one wall and 25 feet of the vera lite) I tried moving it more centrally located. No joy there. What is weird is this was PERFECTLY fine for months and just all of a sudden ALL devices did this one day. To do more troubleshooting, I unpaired all devices and just added one pluggable within 10 feet with wide open line of sight of the vera. Same problem, Device failed to configure, clicking on on or off gives me a transmit failed w/ code 1. Finally did a factory reset of the vera lite, and added the other pluggable, same scenario, and its failing to configure and transmit failed w/ code 1.
I am currently going through the same thing you are. It started a few days ago. I have a vera3 UI5. Tonight I turned the power off to my office which has an in wall zwave device (just in case it was causing some kind of jam). I only have four devices (wall switch, schlage lock, smartswitch and Aotec micro-ses) I can get my aotec smart switch device to pair and send command only if the device is with inches of the Vera. Beyond that I get either “Transmit failed with code: 1” or “Unable to get any information on node” messages.
Again, tonight I did a Reset Z-Wave Chip, Reset Z-Wave Network. I have Unchecked “Use Z-Wave version 3.20 instead of 2.78” Power Cycled the Vera and then check marked the box again to no avail.
EDIT: I do have an HA07 controller laying around which I can successfully paired with the devices. I then walked all around the house with it and had no issues turning on and off devices in completely different rooms. I think my next step is to contact MCV support.
@localuser - I’m a little ahead of you, I opened a case yesterday but have yet to hear anything.
So another update!!! ;D
after looking through numerous LuaUPnP.log messages with verbose logging turned on and grepping for the node #, I saw this - ZW_Send_Data node 13 NO ROUTE (nil), to which I googled just for kicks to see similar issues. I happened upon this thread - http://forum.micasaverde.com/index.php?topic=22759.0 to which I saw the user jventerprises mention “cycling all the breakers”. So with that I figured what the heck, I had already wasted enough time, whats a one minute power outage. I disconnected the batteries in my schlage lock, hit the breakers - lived in a zombie apocalypse for roughly 30 seconds while my wife freaked not know I had just flipped the switch and came back to my laptop, hit “Configure node” and wala - magic - followed by hitting the on / off buttons numerous times ---- transmit OK!
So with that said @localuser - hit your breakers before you hit the wall, or a bottle or anything else more destructive!
automag928 thanks for the tip. I shut off the main breaker tonight and turned it back on. Everything seem to start working again and I was happy.
I gave my wife warning that I was turning the main power off, but shortly after turning the power back on I saw her walk into the baby’s room. All of a sudden everything went haywire again. I asked her what she just did and she said she turned the baby monitor back on. Uh oh. Fortunately there is a channel button on the side of the monitor. I pushed the button once to change channels and it seems that the interference is gone.
Baby monitors have been reported as a cause of interference in the past! Problems like these are 80% interference or a device going bad.
- Garrett
[quote=“garrettwp, post:15, topic:184421”]Problems like these are 80% interference or a device going bad.
- Garrett[/quote]
So while I do have a baby monitor, its never cause issue before - however I think I do have a switch going bad. One of my switches 10 ft line of sight from vera i think is causing me issues…My problems started back up immediately after the power shut down. So then I went and shut down individual breakers until I could control a pluggable successfully. That narrowed it down to two switches. Using the airgaps on the bottom, I tested the two until i could control the network again, and bingo - i think i have my culprit.
[quote=“automag928, post:16, topic:184421”][quote=“garrettwp, post:15, topic:184421”]Problems like these are 80% interference or a device going bad.
- Garrett[/quote]
So while I do have a baby monitor, its never cause issue before - however I think I do have a switch going bad. One of my switches 10 ft line of sight from vera i think is causing me issues…My problems started back up immediately after the power shut down. So then I went and shut down individual breakers until I could control a pluggable successfully. That narrowed it down to two switches. Using the airgaps on the bottom, I tested the two until i could control the network again, and bingo - i think i have my culprit.[/quote]
LOL ;D Garrett - it was my baby monitor!!! I noticed with the switch off, i was getting connectivity problems again - went to the baby monitor hit the channel button a few times, now comms are back and working with the switch that I thought was bad left on…geeshh - craziness!
I’m just getting issues too - but just noted I’ve recently put in a “Pool Thermometer WT0122” so I’m wondering if this could cause interference…will have to try to turning the WT0122 devices off and then doing a ZWave re-heal I guess…
[quote=“mixedup, post:18, topic:184421”]I’m just getting issues too - but just noted I’ve recently put in a “Pool Thermometer WT0122” so I’m wondering if this could cause interference…will have to try to turning the WT0122 devices off and then doing a ZWave re-heal I guess…[/quote]The thermometer runs on 433MHz. It cannot interfere wit Z-Wave devices that run on 908MHZ(US) or 868MHz(EU).