Hello,
I’m experiencing an issue with the Ezlo Home Controller skill for Amazon Alexa.
The skill successfully links to my Ezlo account, and I can log in without any problems. However, Alexa does not detect all of the devices that are configured in my Ezlo system. Only some devices appear, while many others are missing.
I have already tried unlinking and relinking the skill, rediscovering devices multiple times, and waiting for synchronization, but the issue persists.
I’ve been trying to get this working for over a week without success.
My controller is an Ezlo Plus, and it is currently running firmware version 2.0.103.3479.26.
Could you please help me identify the cause of this issue or let me know if there is anything else I should try?
Thank you for your support.
Hello Miguel,
Thank you for your patience.
Could you please try using the following Amazon Alexa skill instead?
https://www.amazon.com/MiOS-Ltd-Ezlo-Smart-Control/dp/B0837VXSWR
When linking the skill, please sign in using the same Ezlo account credentials associated with your Ezlo Plus controller.
After linking the skill, ask Alexa to discover devices and check whether all of your devices are now available.
If the issue still persists after trying this skill, please send an email to support@ezlo.com with the details of the issue. Our technical support team will be happy to investigate further and work with you to identify the cause.
We look forward to your update.
I’ve been working with your support team for over a week now, but unfortunately we still haven’t found a solution.
The troubleshooting steps we’ve already completed are:
-
The Ezlo Plus controller was expected to update its firmware automatically during the initial setup. However, this did not happen, and the firmware had to be updated manually by your support team. It is now running firmware version 2.0.103.3479.26.
-
Unlinked my user account from the controller and linked it again.
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Logged into the Vera portal and attempted to manage Alexa devices through the Ezlo Alexa integration. However, no devices are listed there either.
This is a brand-new Ezlo Plus controller, recently purchased from Amazon, so it is a clean installation with no previous configuration.
At this point, I believe this issue should be escalated to your engineering or development team, as the standard troubleshooting steps have not resolved the problem. The Alexa skill successfully authenticates with my Ezlo account, but it never discovers or lists any of the devices configured on the controller.
I would appreciate it if this case could be escalated for further investigation, as it appears to be an issue beyond normal troubleshooting.
