ALERTS? does everyone else get alerts?

My Ezlo Plus & Vera implementation continues to struggle.
Presently, I do not receive ALERTS through any means.
About a week ago, the ALERTS seemed to work for a single day.

The support team has been wonderful for turnaround. However, my last message was that there is a GLOBAL problem and a new release will fix it.

So, I came to the community expecting to find all types of complaints about ALERTS. There does not seem to be any recent posts about this from customers or staff?

I just don’t get it… how can this be a global problem - that nobody complains about ??
I really have little use for this technology without the ALERTS - maybe its just me.

I am not looking for the ALERT solution since the support people are working on it.
I am really trying to figure out when this architecture might stabilize…and where is it going?

Where can a person plug in to understand what is going on with this product line?

Hello dsmithlib,

We’re sorry for the inconvenience you’re having with alerts. Would you mind sharing your unit’s serial number via PM to verify its settings?

Thanks in advance.

Hi @dsmithlib ,

I’m product manager, let me get the details from the support team. And will clarify what is the problem.

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@osman

I just created a Notification only Meshbot and I got push notifications to both the Vera and MIOS Android apps. But don’t think the email notification worked.

Also when a Notification Meshbot is enabled its button is grey not green like the others.

Green being a customised colour I picked for my UI etc.

EDIT:

Email notifications are actually working OK for me, they were being auto filtered into a different folder. So all looks to be working fine for me.

we are also checking it on our end.
The cloud meshbots (including notification) does not have enable/disable feature. Thats why they are gray. This has nothing to do with the problem here. We also receive notifications on our end.

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Osman Both Push and Email notifications seem to be working OK for me currently.

I would like a running history / record of Push notifications to be stored in the Vera / Mios app however, that doesn’t seem to be the case currently.

@dsmithlib can you confirm do you still have the case ?

Some days ago vera alerts stopped pushing notification to my android after 10+ years of service. Cant find the app on google play either, seems like this was the end. Tried to contact Vera support, they say it seems like its out of service. Any body else? Cant find much on Richard T schaefer, he has always been helpful with trouble shooting.

I have the same issue, noticed it a few days ago. I have moved most my notifications away from Vera so I didn’t really catch it at first. I’ve used Vera Alerts for a long time.

Same here. Vera Alerts (that specific plug-in) now only works sporadically. Which is a real problem - I have a number of items I monitor that I need Vera Alerts to warn me when they need attention.

Wounder if anyone out there have been able to get in contact with Richard T schaefer? I can imagine he has the answer to the problem. If he has retired, it may be that he has ceased service. I also rely on the Vera Alerts plugin when it comes to monitoring alarms

Yes, I got a response from Richard today. Google deprecated an API that was used and after his research for fixes, he decided not to put effort into it since he doesn’t use Vera anymore. Bummer for sure…mine stopped working on 9/4

Hello,

Our team is working to resolve the notifications issue on Vera, and it will be functioning properly soon.

We will keep you updated.