Alert every 2 hours

Community Playground General Discussions
#1

When I lookup my logs I see an alert every 2 hours approximately.
When I try to open the alert i get:
Unable to connect and retrieve data, please try again later. If the situation persist, please check your internet settings

But there is nothing wrong with my internet settings.
I use static IP: 192.168.1.5
Subnetmask 255.255.255.0
Default Gateway: 192.168.1.1
DNS: 192.168.1.1

That is all.
I can connect to Vera3 without problem, the devices are functioning etc.
Nothing wrong except these alerts every two hours.
What can cause this?

#2

Hey there,

Can you please enable tech support on your Vera unit and send us an email to support@getvera.com so we can take a look on this ?

Thank you.

#3

Ticket is open for 4 days now, never saw any activity from Micasaverde.
Problem still remains, ervery 2 hours an alert.