After an alarm event I am unable to clear the system by entering the user code + off sequence twice. This has been going on since I installed the plug in a few years back, I have just put up with the minor inconvenience of power cycling the panel which clears the condition.
I have searched the forums and not found a solution, there was a similar comment a few years back on the AD2USB thread. EVL3 and Vista 20, UI7, everything on latest versions. The 2 keypads and EVL3 are addressed correctly.
Any ideas?