alarm.com thermostat

My alarm.com thermostat no longer works with alexa. I have removed it and re-included it in my VeraEdge. I have dis-abled it in the manage my Alexa and re-included it in my Alexa. It shows up but says device is unresponsive. I have deleted it and rediscovered it multiple times and do not know what to do. Any help or guidance would be great.

Hi

Thank you for posting on our forum !!

We are currently investigating this issue on the open ticket you have with us, we are doing some check and we will get back once the workaround is done.

Regards

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Any update on this. I tried calling and sat on hold for over 30 minutes?