Z-Wave options missing???

Yesterday I had some issues with my z-wave network, and because of that I had to do a factory reset a few times. Each time I would do the factory reset through the advanced menu of my dashboard, then once that was done I would choose the 3.20 z-wave option and reset the z-wave network. Well this time there is no option to choose the 3.20 z-wave. Going to “Z-Wave device” and then the “Options” tab the Version is listed, along with House/Node, Role, Last update, Last dongle backup, Port, “By default Vera should automatically configure devices”, “Poll nodes”, Number of seconds to wait to start polling, Only poll a node if the Z-Wave network is idle…, Poll a node every…, Unless specified otherwise, poll each node at most once every…

There is no option to choose the 3.20 version over the 2.78. I have no idea what to do at this point.

On the Z-Wave device/options tab… what version number does it currently display at the top of the page?

2.78 L:1

Attached is what my screen looks like

Maybe your firmware is too old to have the option for 3.20 upgrade- go to the “Advanced” icon, then the “firmware” tab…

Firmware is 1.1.1234

The thing is, the option was there up until this morning.

is this a vera 1 or vera 2?

Vera 2. I finally got the options back by restoring from an old backup and they reappeared. Then I did a factory reset to start from scratch and update to 3.20 and the options didn’t disappear this time.