WTH is wrong with Vera support line?

Community Playground General Discussions
#1

My veralite is down from a firmware upgrade. Been calling them all morning, I would be put on hold for awhile then I would get a “goodbye” and it hangs up on me.

Last time when I had email for support, it took 2 days before I hear anything back. I’ve only owned the VL for less than 3 months and the unit failed to response multiple times.

#2

Unfortunately, posting here will get you no help. These forums are not monitored by Vera Support.

Post on their FaceBook page and you might get immediate results.

#3

Vera has a support line? ;D

I have had limited success with email/tickets as well. They eventually get back to you…maybe.

#4

In the few times I have called that has been answered right away and I have found that to be best way for me.