My gut reactions to all of the above . . .
Fix the Docs
Speaking as the author of much (most?) of the original Vera documentation, and a die-hard MiCasaVerde customer since its inception, heartfelt posts like the OP both gratify and astound me. We’ve had 15 years now to get the documentation in order, and while it is a moving target, there’s no (good) reason that each and every product feature, driver and app should not be fully accounted for at this stage.
Fix the Forum
Without dwelling on “how much better things were before the takeover”, it’s important to at least acknowledge that the Forum has grown quiet over the past few years for one very specific reason: Our most active, loyal and knowledgeable members – including dozens of our best and brightest developers – were summarily banned in a fit of pique. AITA for mentioning it?
Side Note: To help underscore the brain drain phenomenon . . . I’ve been gone for years, yet out of 57,000+ registered Forum users, I am somehow still in the Top 30 of All Time Contributors . . . WTH??
Be More Professional
I saw your “Vera / Mios / Ezlo” reference and enjoyed a good belly laugh. Like many here, I have a giant drawer full of Vera / MiOS / EzLo controllers that have either reached EOL or no longer require beta testing. The lackluster brand promotion and market penetration over the past few years leaves me without a ready path to repurpose those items, since nobody in my (fairly vast) circle of tech buddies has ever heard of, nor wants, them. I had higher hopes at one point, but don’t see any momentum in this area. Instead, the most recent messaging concerns X10 support (sorry, that ship has sailed) and RasPi project boards (sounds like a pet project for someone with kids learning about home automation?).
Issue Tracking
This is such a sore point, for me, mostly because I got to see firsthand what a stellar job devs like @rigpapa did with beta testing his juggernaut app MSR, using JIRA ticketing along with an outward-facing UI so all users could not only review active issues, but contribute (this is the magic sauce) input toward resolution. Why ezlo staff go the opposite route of taking issues offline or handling them exclusively internally is a mystery, leading me to suspect their aim is merely to keep the Forum (looking) clean. Egos aside, there’s never an excuse for quashing customer feedback, good or bad.
Third-Party Integrations
This was once Vera’s strong suit, yet (whether due to schizoid messaging or failure to market) it’s unclear to me whether add-ons are even a current component of the MioS-sphere. To the extent plug-ins like PLEG and later Reactor saved Vera’s bacon by adding the kind of functionality which modern customers demand and rightly expect, they simultaneously highlighted ezlo’s early weaknesses which seems to have led to a never-ending game of catch-up. It’s no secret that Multi-System Reactor indeed became, for many users, a welcome “ticket out” by allowing all hub logic to be offloaded into an instance of MSR, ultimately to be ported over to another more robust (nameless, for reasons) platform.
Community Engagement
I respect that paid staff cling to the assertion that this is somehow still on the table, but it’s been made abundantly clear with every stated deflection and minimization by ownership that the ezlo ecosystem remains the brainchild of one person, the guy who pays the bills, and thus whose sole vision drives the company mission. Had this indeed been a team effort from the outset, the Forum would be filled with the kind of Customer Feedback @ram seeks. Instead, the discussion leans heavily toward “Wait a little longer” and “We’re (still) working on it” and “We heard you” and “We thank you for your continued support.”
We-You. We-You. It stopped being “Us, Together” a long, long time ago, IMHO.