Warranty replacement now down as well

Community Playground General Discussions
#1

In June I installed my warranty replacement Vera (1,000 miles away) and it worked fine remotely, allowing me to configure scenes etc. Have not logged in since early Oct and come to find i cannot access it at all remotely, nor do other options respond (i.e. new firmware, network etc). I can’t even figure out how to call an actual person.

What would be a good approach for me to get this product working for more than 3 months at a time, or should I stop buying Z-wave thermostats, keyless entry-sets, i.e. punt.

BTW I love the product except for the ‘it doesn’t seem to last very long’ part.

Good ideas accepted - early and often. Thanks

#2

Unfortunately many of us have settled on using some mechanism to allow for remote power cycling of Vera, I dont have to use it nearly as often as in the past but it has come up once in the past 6 months. You can search the forums for many ways to accomplish this, from timers to internet to phone dialed units

#3

PS: dont overlook MCV tech support, they get some people back online very quickly

#4

You can’t really criticise the product if it is the internet connection at the other end that keeps tripping it up. A manual network configuration tends to be more reliable. Pay for a static IP from your ISP then configure Vera 2 manually. That way it won’t have to DHCP or anything like that.

#5

thanks all for useful comments. Full disclosure: Ive been in IT for 30 years, mostly at the enterprise lavel, though admittedly no longer hands-on. So coming from a world where my job depends on delivering major change absent business disruption or service outages, here’s my perspective:

  1. had i known i needed a remote gizmo to recycle vera, or buy static IPs (like a Bloomberg terminal from the '90’s), my response would have been “say what?”, and I would wait for an alternative solution to an extremely simple requirement (besides the Schlage pay site).
  2. tech support took a long time (weeks) to accept my conclusion my first Vera no longer worked, and they couldn’t say why.
  3. The replacement worked for a few weeks, although the little charger used to power Vera while pairing it with Zwave devices didnt work from the get go.
  4. At least with the first one I reach it online. I could request help and get some, rather than a blank screen.