Yeah… Insulting them is definitely the best way to get them to answer you. Lol. (That was sarcasm for the uninitiated)
Sent from my Nexus 6P using Tapatalk
And you are wondering why getvera has gotten mostly silent in here?
Vera was silent far before people got upset… It is a large reason why people became upset.
But what can they say, “soon, right around the corner, around the end of the month, we are working on some really exciting things?” For me the only thing that matters are results. The results tell me they are not concerned about a happy customer base.
Vera was silent far before people got upset… It is a large reason why people became upset.[/quote]
I, unfortunately, have to agree with the current sentiment here. I bought into “Vera”. It sounded like the only option for me when I purchased My Vera Lite several years ago. It was the only controller I could afford that did the things some of the more expensive ones could do through scripting or plugin apps from the community. WITH NO MONTHLY CHARGE.
Some of you may call me a fool for what I’m about to say, lol. I already gave Vera my credit card and signed up for the Advanced Camera Management, which so far is absolutely nothing that I’m paying 2.99/month for. I can’t see even the value in getting 50% off during this rollout. It should be at a minimum free, probably more so asking for volunteers. Why are we paying already for a service that isn’t even birthed yet? I know, I’m the one who put those credit card numbers in and hit submit. I’m the fool, currently. Unless Vera steps up and wipes the egg from my face.
Upgrading to a Plus was a NO-BRAINER. Especially with all the penny and clearance zigbee, bluetooth and wifi stuff home automation stuff i’ve been picking up at home depot and lowe’s since January. You don’t even want to know how many different types of consumer zigbee products completely baffles and reboot loops the vera plus’ zigbee interface. I’ve spoken about this before and shared with Vera somewhat, of my findings. I have sure-fire ways to jam up and overtake a Vera Plus box, even if it isn’t paired with a device previously, at all, fresh from wipe. (it does not graciously accept interference on the zigbee bands, is what I’m saying)
I’ve reached out to Vera countless times now. I used to log and file and comment on each ticket I submitted. I tried working with people there at tech. I wanted to be friendly. I tried to be friendly. Months and months and months, have gone by and I have yet to resolve a single issue I’ve asked for help with. It’s been A-Z, can’t log into my account because of a firmware update, to asking about/requesting support for zigbee/bluetooth devices, to troubleshooting the interference issue, to constant LUUP rebooting, to this to that, i can go on. I can zip that all up in a grand support ticket and maybe someone with a month or two at Vera can take a look at it.
Seriously, I’ve even reached out to Marc personally requesting mentorship because I’m a disabled veteran and I’m taking initiative in using home automation to help persons suffering from disabilities. It was long, heartfelt, etc. Asking for advice if I needed help in the future with some of my “inventions” to help persons like myself. I received no response. Of course there was no pressure, and I gave many outs, but at least an acknowledgement of what I was trying to do and came to him for, would have been nice. An, "I’d love to in the future or not at all, but i’m really busy right now as the ONLY public facing representative(that I know) behind Vera. (Which is the reason I emailed Marc specifically, because, all those youtube instructional videos and time he usually takes to answer in the forums, he seems like a good company guy. Perhaps he is exactly that, in ways I hadn’t anticipated previously. Again, I still mean no disrespect, but…
With all of this, I’ve even cc’d or bcc’d marc in some of the more serious support emails, like he advises in the forums, and I received no response or reply related to any of those either, outside of the one time the entire ui7 platform went down and everyone was frantic including myself and he helped reply to some of the support emails, that’s happened once or twice. So I know he goes above and beyond for Vera Inc. Maybe he is truly worked that hard and has absolutely no spare time and is so weighed down that loose strings are forming all over. I’d like to believe that…So I’ll keep believing that for now.
I’m really sick, as you can tell, like so many others. I’m tired of asking for support, and then the tickets just disappear and no follow up. I can search in my google box right now and I alone, have pages of unresolved threads from vera support.
Another theme that’s been going on also is, I email support with ALL of the info they will need and ask for, then they simply ask again and ask me to enable tech support and paste the key, I DID IT IN THE ORIGINAL EMAIL. READ IT! IT’S RIGHT THERE! I’M SICK of INEPT TECH SUPPORT! Do you sense my frustration as a consumer of your brand? I have three support emails, specifically, right here. I won’t drop names personally in public, but. Needless to say, the person cannot read. Simply put. If this is any typical employee at Vera, take my word folks, we are all doomed.
Maybe someone would like to address us as a community right here in this thread about what OUR (Vera customers) expectations OUGHT to be when it concerns Vera and OUR cash investment and future? Please…someone? Marc? It seems we have too high of expectations for this product and the company. Should we lower them or let others shine? Like, I’m seriously confused right now.
EDIT: P.S. All of this negative experience and the product just not performing as everyone had hoped (including you) has taken ALL, I mean ALL, of the fun out of home automation for me, personally. I have a stack of devices and bulbs from the floor to my ceiling, literally, stacked deep, that has and will sit there until I can rely and trust my vera. Until it can do what it claims it does, and well. I mean, what’s the point. This stuff is supposed to be ROCK SOLID! 99.99% uptime and availability. Treat your product like you do your gateway and web services. Why don’t those guys switch and work for the development team. Those gateway guys are on it with tweets and updates and status messages, etc at all hours of the night informing even that ONLY ui5 remote login is down. I see how that is a priority, but so is my ((A SINGLE ))zigbee device shouting at my VeraPlus and killing it. There needs to be a balance. Why all the rush rush and stringent 24/7 ops with the webteam and then, just…wishy washy mush production and support everywhere else. I don’t get it. WHO running that web team, that’s what I want to know. What is that? This individual needs a greater scope at the company.
Very respectfully,
me
We’ve just bought into Vera Plus because of the exciting prospect of using Zigbee, Z-Wave and 433 simultaneously. We’ve got a stock of Osram Lightify lamps and I was looking forward to creating scenes to demonstrate them. But nope: They won’t link to the Vera Plus.
Trying as generic Zigbee devices the Vera Plus reports that they’ve paired, but then errors because they cannot be configured.
Can Vera comment on the likely prospect of the Lightify Bulbs working with the Vera Plus. They pair very nicely with the Cozify Hub and with the Almond+ so they cannot have too many manufacturer specific aspects.
I had 13 GE zigbee bulbs go offline today @ 12:52pm again for the eleventinth time again.
I am so sick of resetting and adding them back.
Anyone want a deal?
[quote=“JDL, post:106, topic:191115”]We’ve just bought into Vera Plus because of the exciting prospect of using Zigbee, Z-Wave and 433 simultaneously. We’ve got a stock of Osram Lightify lamps and I was looking forward to creating scenes to demonstrate them. But nope: They won’t link to the Vera Plus.
Trying as generic Zigbee devices the Vera Plus reports that they’ve paired, but then errors because they cannot be configured.
Can Vera comment on the likely prospect of the Lightify Bulbs working with the Vera Plus. They pair very nicely with the Cozify Hub and with the Almond+ so they cannot have too many manufacturer specific aspects.[/quote]
We have not begun integrating the Lightify bulbs. I will pass your request onto the Device Integration Team.
ZigBee is not a plug and play platform in the way that Z-Wave is setup to be. Each device requires the equivalent to a driver be created for it to work on our platform.
[quote=“MKarlyle, post:107, topic:191115”]I had 13 GE zigbee bulbs go offline today @ 12:52pm again for the eleventinth time again.
I am so sick of resetting and adding them back.
Anyone want a deal?[/quote]
We are aware of the issue with the GE bulbs. We are working on getting it rectified as quickly as possible. I have them myself and have experienced the same issue.
I have slowly been replacing them with linear-z-60 bulbs.
The remainder are GEbr40 floods for which I cannot find a zwave replacement for.
If I totally reset The Plus to factory and then if I delete the devices not responding. Will the restored backup heal the mesh eventually? I hear it takes quite awhile?
I notice “Zwave configuring devices in your system” is constantly popping up…
I’ve retired my 2 GE-link bulbs. Everytime I have a brownout, even if they are off, they come on. Living in Florida, unfortunately brown-outs are a common occurrence. None of my z-wave devices have this issue.
Also, the base gets very hot after being on a while. Which coupled with them coming on after the brown-out is my main reason for retiring them as I don’t need them to start a fire while I am away.
Am I the only one with these issues or do others see the same?
Is there an road map available what devices to expext to get certified to vera? (eaven in sort future)
Devices are quite expencive and I hate to lose money to devices that wil not work enventually .
From my point of view one should consentrate on quality not quantity in this issue. The new device types plus an price aspec is also valid decission criteria.
As much as I hate to say it, Zigbee was included on the vera unit just to get purchases, I sold my vera edge to buy this, Vera Plus in hopes of zigbee for their prices and availability. Anyhow I’m giving up on zigbee, vera is truly not yet ready to support this, I think they may have bitten off a bit more than they can chew in trying to be inclusive and get some more sales to get ahead of the all inclusive smart things. I’m just going to stick to buying z wave stuff, I wont buy smart things cause I dont like the internet dependency who knows …maybe one day I may try it but doubt it…Goodbye Zigbee.
The list of compatible ZigBee devices have improved considerably:
http://getvera.com/compatibility/
Having a bad day??
So Picked up 3 of these (http://getvera.com/portfolio-posts/centralite-appliance-module/) and every 3 days or so all of them drop off the vera at the same (or within seconds of each other) and say they can no longer be detected. Have to reset them and add them back to the vera and they work fine for a few more days then same thing happens again. Any suggestions?
Thanks!
UPDATE: So I figured it was trying to autoconfigure or something every so often and that is why they are dropping off every 3 days or so. I went into the settings after readding them again and after a few minutes they are recognized correctly and configured. I then turned the autoconfigure setting to “off”. Have been good for over a week now so maybe they will work for a while now. Time will tell but picked these up at lowes for about $18 so I would like to keep them.
[quote=“treetop777, post:114, topic:191115”]The list of compatible ZigBee devices have improved considerably:
http://getvera.com/compatibility/
Having a bad day??[/quote]
Wow!!! I counted 13 ZigBee devices! Those guys at Vera have been busy. 
LOL! I think your theory is absolutely true! include the $.33 radio just to be “future proof” with smartthings, iris genII, wink, etc. All year has been terrible zigbee support, still my box has no clue what to do with these simple certified devices. tailing the log is like watching the matrix of red 01 level resets continuously. I have a huge garage sale table in my basement FULL of tested and failed zigbee devices that WONT work with the Vera Plus. The only device that I can seem to get to work reliably is a “centralite” brand Lowe’s Iris Smart Plug. Binary, can’t mess that up right? Still, I see people in the forums are having tons of trouble with this device. I am afraid to use it so it’s labeled “test” and I won’t touch it cause it’s Zigbee, I had planned on using a ton of them for holiday lights indoors, but…eh, can’t be trusted, tsk tsk! Vera-Zigbee = NOT READY! or possibly BACK TO THE DRAWING BOARD!
Interesting. They show the GE Link as being officially compatible.
http://getvera.com/portfolio-posts/ge-link-led-bulb/
Yet, I still can’t get it to work. It paired, but wouldn’t configure properly.
I had a GE A-19 Zigbee. Purchased it a Home Depot.
I was able to pair and operate with my VeraPlus (firmware before 1.7.2138) with no issues. Not sure what you mean by “configure properly”
You might try resetting the GE A-19. There is a procedure in the instructions or on the net. It is some thing like 4 or 5 cycles of 4 seconds off and 4 seconds on until the bulb flashes on the turn on (once if I recall).
good luck
[quote=“Marc Shenker, post:108, topic:191115”][quote=“JDL, post:106, topic:191115”]We’ve just bought into Vera Plus because of the exciting prospect of using Zigbee, Z-Wave and 433 simultaneously. We’ve got a stock of Osram Lightify lamps and I was looking forward to creating scenes to demonstrate them. But nope: They won’t link to the Vera Plus.
Trying as generic Zigbee devices the Vera Plus reports that they’ve paired, but then errors because they cannot be configured.
Can Vera comment on the likely prospect of the Lightify Bulbs working with the Vera Plus. They pair very nicely with the Cozify Hub and with the Almond+ so they cannot have too many manufacturer specific aspects.[/quote]
We have not begun integrating the Lightify bulbs. I will pass your request onto the Device Integration Team.
ZigBee is not a plug and play platform in the way that Z-Wave is setup to be. Each device requires the equivalent to a driver be created for it to work on our platform.[/quote]
So this is news, after having bought the VeraPlus for this reason, among others.
Any idea if the LeakSmart valve is on the list? Is there any way that we could help write the driver, or is it something that MCV has to do?