Vera3 Won't Run

Community Playground General Discussions
1

My Vera3 suddenly won’t reboot:

[ul][li]Power light solid orange.[/li]
[li]WiFi light green, with occasional blinks.[/li][/ul]

The dashbard says “Luup engine is taking longer to reload”.
The unit will seemingly respond to a reboot request from the dashboard, but after approx 30 seconds goes back to a hung state with Power light solid orange.

Also my Reset and Help buttons don’t seem to want to press… so I’m not sure I could to a reflash. And I’m on a Mac… I can round up a PC if necessary.

I sent an email to “support@getvera.com” yesterday but have not heard from anyone. How do I get tech support??

James

2

Some users have reported increased response time when they use the live chat feature.

[url=http://support.getvera.com/]http://support.getvera.com/[/url]
[url=http://support.mios.com/customer/widget/chats/new?]http://support.mios.com/customer/widget/chats/new?[/url]

I suggest you try going down that route

3

[quote=“Damian R, post:2, topic:182951”]Some users have reported increased response time when they use the live chat feature.

[url=http://support.getvera.com/]http://support.getvera.com/[/url]
[url=http://support.mios.com/customer/widget/chats/new?]http://support.mios.com/customer/widget/chats/new?[/url]

I suggest you try going down that route[/quote]

Hi Damian

Looks like live chat has been removed. Guess too many calls to tech support.

Don

4

A call in the middle of the day seemed to work best for me.

Evenings? Forgetaboutit…

5

[quote=“wilme2, post:4, topic:182951”]A call in the middle of the day seemed to work best for me.

Evenings? Forgetaboutit…[/quote]

Hi

Good point.. Since they are on pacific time, the real question "is the middle of their day?" Not exactly when to call. Should I call at 3PM Eastern standard time?