Vera updated to UI7 without my permission

Community Playground General Discussions
1

Hi, I just discovered that my vera firmware has updated from UI5 to UI1.7.271 without my permission.

How was this done? None of my devices work now. How can I restore all the work I previously did?

How can I prevent this from happening again???

2

[quote=“cervantes1536, post:1, topic:181956”]Hi, I just discovered that my vera firmware has updated from UI5 to UI1.7.271 without my permission.

How was this done? None of my devices work now. How can I restore all the work I previously did?

How can I prevent this from happening again???[/quote]

Hi–

If you have the server backups enabled you can just restore vera from those.

Go to:

setup

Backups

Existing Backups

  Click on a backup before the UI7 upgrade.

  Download it to your PC

  Check the box that says "Restore z-wave network"

  Browse to the file you just downloaded to your PC

  Click restore.

  Wait until the file completes (you can tell this from the messages

 Press control F5 (to reload the web page)

Now you should have the old backup restored.

It may take 10-30 minutes depending on how many devices you have.

Don

3

Thanks, I eventually figured out that backups were automatically created, downgraded the firmware and restored the backup. Everything seems to be back to normal.

However, do you guys know of any way to prevent this from happening? Is there some setting somewhere that prevents my vera from being automatically upgraded in the future?

4

I have never heard nor experienced vera automatically upgrading to a new version especially a beta version only available to a select few. You need to contact MCV.

  • Garrett
5

Had the exact same problem. Was a little testy when I contacted tech support.

Got this back, via email, as an explanation.

"Thank you for the outreach. I understand and I’m sorry for everything you have been put through.

It was not our intention to upgrade your gateway without your permission. We have set a batch of serial numbers that were going to be shipped to upgrade straight to the upcoming UI7, but due to a human error a serial number was mistyped and it happened to be your gateway.

I can assure you this won’t happen again as we’re already working on implementing some automatic checks that will ensure the serial numbers we want to upgrade in the future are not currently in use.

If you’re still having any issues with the configuration you should be able to restore your Vera to a previous state from a backup saved automatically on our servers. If that doesn’t work we are more than willing to help get you back on track.

If you have any additional issues please let me know and I’ll see they are being addressed.

Daniel Stefan - Technical Support Manager
MiOS Ltd"

After some messing around I got everything back and all is well.