Has anyone had luck getting tech support this week? My vera is down–submitted a request first thing yesterday and when I submitted I remember seeing something that said they were closed, though according to hours on their website they should have been open. Don’t see anything about special hours this week… Tried calling, but keep getting sent to vm.
So frustrating. Had planned on getting a bunch done on the home front for vera this week and instead and stuck with a system that’s not working and no idea when it will be back up.
Me too.
I got a problem today (unable to save luup code modification in scene).
I opened a ticket and received a confirmation (auto) a few minutes later.
That doesn’t imply somebody in front of the keyboard !
Wow, a couple weeks??? Thanks for letting me know. That is just completely unacceptable. When I submitted the ticket, I thought it said something about a 24 hour response. My SO is getting seriously tired of things not working. The only upside is it’s made him realize how much he likes certain parts of the automation!
Too funny that when you click to their online support resources, it sends you here!
[quote=“garrettwp, post:3, topic:184998”]MCV usually has limited support / staff for a couple weeks due to the holidays.
Garrett[/quote]
Thanks Garrett. They really should give people a heads up on this, but would guess they have a bit on their plate right now. Only had to use tech support once before and they were great, so hopefully this is just an anomaly.
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