So I tried to update my Veraelite to the latest firmware and it failed during the upgrade. I was left with the blinking blue light. At this point I restored using the veralite recovery process and then restored my backup.
After completing the restore, my veraelite continually restarted and displayed the message ‘zwave failed to start’. So at this point I was stuck. I could not get it to restored.
I sent an email to support on a Sunday and did get a response back. They tried to connect to my veralite, but due to my factory reset, it was not connected to Mios. Unfortunately I did not see the email response until later. I thought they would contact me again so I waited until Tuesday and did not get a email. I have read before how slow support can be, but I decided to call the support phone number. My first call was met by a response that no one was available and to leave a message. I hung up before leaving a message. I then decided that I needed to get vera fixed so I called back to leave a message. I have seen previous posts that have complained about Vera support and expected that I would leave a message and not get a response for awhile. On that call someone answered the phone and proceeded to ask me about my problem. I gave her my ticket number and she pulled up the ticket and had me reconnet my vera to MIOS. She then accessed my vera and about 5 minutes later she said I believe it is working. She had me turn on/off some lights via the Vera UI and it indeed was working. I thanked her and I now again have a functioning vera…
I wanted to take the time to make this post to at least point out a very positive support experience with Vera support. I was very pleased by the response and the quickness for fixing my issue. Keep up the good work.