Vera Edge - USB/Serial port configuration missing

I had notification problems that could not be resolved through tech support and had to reset my unit.

Tech support previously got my usb/Serial port working for me but I lost that with the reset.

Can anyone here tell me how to get it back?

Tech got it going (thanks tech guy). He said there was no trick and that just plugging in the USB should add the configuration menu to my unit.

I am sure that I did that 10 times but don’t care to reset and test that theory again. I am still pulling our hair’s trying to get my alerts to work. I am just missing “a trick”.