Vera Edge / UI7 not setting correct date / time

Community Playground Getting Started & Initial Setup
1

I was quite amused this morning to look at my UI7 display and see the message attached…

Logging in with [tt]ssh[/tt] I find:

# date
Sat Jan 16 07:36:30 GMT 2027

I know that historically Veras have been intermittent in picking up the right time, but this is a bit extreme.

Thoughts anyone?

2

LOL, Maybe it took a trip… :stuck_out_tongue:

3
# date Sat Jan 16 07:36:30 GMT 2027

Could it be due to that TimeMachine plugin you’ve been writing?

4

You could try a power cycle. But since you’re already SSHed in, I’d try:
rdate -s 0.uk.pool.ntp.org

If you get connection refused retry. If needed change the server to 1.uk.pool.ntp.org or 2.uk.pool.ntp.org

5

Hi there,

Can you please try to enable tech support on your Vera unit and pass us the access code through an email to support@getvera.com ?

Customers feedback is very important to us. And if such an issue is discovered, we will gladly take a look on it. If it’s a general bug that is possible to affect other customers also, and will work on a fix immediately. If it’s only a local problem we will address that too, asap.

Thank you.

6

[quote=“mcv.johnm, post:5, topic:185670”]Can you please try to enable tech support on your Vera unit and pass us the access code through an email to support@getvera.com ?

Customers feedback is very important to us. And if such an issue is discovered, we will gladly take a look on it. If it’s a general bug that is possible to affect other customers also, and will work on a fix immediately. If it’s only a local problem we will address that too, asap.[/quote]

Now that is what I call proactive customer support, and I take my hat off to you all if this is how things are going to be from here on.

Tech support enabled and email sent!