Vera Continually Restarts

Community Playground General Discussions
1

In the last 6 hours, my Vera has restarted (not rebooted) 19 times. This has been happening for a number of months now and I’ve had a ticket with support opened for as long. Support says they kicked it up the chain, however, I haven’t received a response in 3 weeks now. I’ve uninstalled some of my apps but not all.

I’m currently running (on a Vera 3):
-Philipes Hue 1.3
-Day or Night 1.1
-PLC/PLEG - 7.11
-Vera Alerts 6.11
-Global Cache GC100 1.0
-ImperiHome 1.0
-Evolve LCD1 Scene Controller 0.8
-Virtual On/Off 1.34
-Garage Door 2.0
-Blue Iris 0.5
-WebPowerSwitch1.4
-XBMCState 1.1
-MLightRGB 1.0

I see some errors in my log:


06	08/27/14 5:19:49.478	Device_Variable::m_szValue_set device: 1 service: urn:micasaverde-com:serviceId:ZWaveNetwork1 variable: e[35;1mLastErrore[0m was: Poll failed now: Poll failed #hooks: 0 upnp: 0 v:0xe43648/NONE duplicate:1 <0x2b713680>



01	08/27/14 6:05:06.207	e[31;1mJobHandler_LuaUPnP::DownloadPlugin 188 failed to convert error -4: ERROR: no version relased for this plugine[0m <0x2b4c5680>


10	08/27/14 6:04:56.185	Device_Variable::m_szValue_set device: 337 service: urn:cd-jackson-com:serviceId:DataMine1 variable: e[35;1merrorStatuse[0m startup: true v:(nil)/NONE <0x2ab92000>

not sure why DataMine is showing as I uninstalled it a while ago.

Anybody have any ideas on troubleshooting this?

2

Hmm, not sure what steps to take from here. Vera support is completely unresponsive.

I turned off autodetect devices on my network though that seemed to not help at all (over 10 restarts today already)

I’ve read where it may advantageous to do a restore to factory settings, however, it appears that I can’t backup my z-wave settings and my configuration at the same time (backup z-wave network says backing up x of nand when it finishes, there is no file for me to download) so I’m reluctant to reset my vera unit

I have a vera 3 with 16 plugins. System Monitor says 74204kb is available

3

Reboots are caused by oversubscribing system (CPU or Memory) or due to code with too many plugins (i have more than you without issues), PLEG conditions that loop, too many Luup.Sleep calls, or too many external calls to other plugins (like turning on 100 Philips Hue lights). 99% it’s not a hardware problem and caused by the former reasons.

They can also be caused by flooding of your Z-wave network making the Z-wave dongle become unresponsive…however this should be easy to find sifting through the logs which I’m sure you’ve already done for few hours.

The only easy solution is to reset and start over. Otherwise, your going to need to learn enough to debug your logs (including PLEG logs) to find the issue.

4

The 3rd error references device 337. Do you really have that many devices or have you been swapping devices out? ? If you check your heal report it should tell you what that device is and possibly give you an indication as to the error.

My Vera 3 runs between 25% and 34% CPU and has between 85000 and 98000 free memory. knocking on wood It’s been stable as a rock. But I don’t nearly run as many devices or plugins as you do. I have 29 active zwave devices

Plugins
Ergy
Foscam (soon to be removed when I migrate fully to the Blue Iris one)
DLNA
UPnP event proxy
Email notification
MultiSwitch
system Monitor
Blue Iris
MyQ garage door
Yamaha LUUP & Yamaha HTTP (evaluating which one works best for me)

5

[quote=“BOFH, post:4, topic:182669”]My Vera 3 […] It’s been stable as a rock.[…]

Plugins
Ergy
[…][/quote]
:o I’m jealous.

6

To provide some additional benchmarks.

Vera 3 with 48 Z-Wave Devices (and many virtual devices) and 26 plugins.
~60% CPU with 64k of 128k memory available.

Philips Hue 1.3
Nest Thermostat and Protect 1.7*
MiOS Update Utility 1.1
Russound RNET 1.4
OpenSprinkler 1.3
Combination Switch 18
Wunderground Weather Plugin 1.56
Garage Door 2
Global Cache GC100 1
Foscam IP Camera 2.6
Somfy Universal RTS Interface - URTSI II 1.1
Virtual ON/OFF Switches 1.34
Program Logic Core 6.9
Ping Sensor 0.16
Program Logic Event Generator 6.9
Day or Night 2.0*
TEMPAVG 1
WakeUp Light 0.9*
Simple Alarm Plugin 1.10*
Battery Monitor 0.6
System Monitor 0.4*
VeraAlerts 6.11
MultiSwitch 1.3
dataMine graphing and logging 0.980*
Virtual Rain Sensor 2.8
ImperiHome 1.0*

Note - In addition to the above, this Vera is the Master of the slave bridged Vera device below which means all it’s slave devices show up on the Master device. In addition, plugins like Hue create child devices. With the local Z-Wave devices, Slave Devices, and Plugin devices (like Hue and Russound), the main unit has 280 devices

Slave Vera Lite with 80 Z-Wave Devices and 9 plugins
~22% CPU with 36k of 64k memory available

MiOS Update Utility 1.1
Program Logic Core 6.9
Program Logic Event Generator 6.9
Virtual ON/OFF Switches 1.34
Simple Alarm Plugin 1.10*
WakeUp Light 0.9
System Monitor 0.4
VeraAlerts 5.7
ImperiHome 1

7

In the last 6 hours, Vera restarted 20 times.I can post the log from the last restart. What would tell me that I have a z-wave device flooding the network? The first line of support from Vera had looked at my logs a couple of months ago and didn’t mention any floods but perhaps I’m expecting too much from them

If I go the route of returning to factory settings, when I use backup z-wave network, it doesn’t produce a file

Here is a list of my devices. Many of them I had deleted (sq remote, squeezebox):

[DeviceNo / id] device names on Wed Aug 27 13:34:33 2014
[128 / c1] Philips Hue Lamp 1 
[385 / 68] Evolve LCD1 Controller Z-Wave 
[386 / 385] Evolve LCD1 Controller 
[131 / 2] Philips Hue Lamp 2 
[132 / c2] Philips Hue Lamp 2 
[390 / 76] Honeywell Thermostat 
[263 / 52] Aeon Labs Keyfob 
[396 / 77] Right Tilt Sensor Garage Door 
[271 / 56] Door Sensor 
[272 / 59] Front Door 
[407 / 80] Left Tilt Door Sensor Garage Door 
[408 / 33] Side Garage Door 
[025 / 11] Front Door Floodlight 
[026 / 12] Front Door Outside Lamp 
[027 / 13] Game Room 
[028 / 14] Master Bedroom Light 
[029 / 15] Guest Bedroom 
[414 / Outlet-1] BetaBrite 
[031 / 17] Kitchen Light 
[032 / 18] Home Theater Christmas Tree Light 
[417 / Outlet-4] Emotiva 
[162 / 38] Overhead Fan/Light 
[035 / 21] Master Bedroom Hallway 
[164 / 40] Light Outside Door 
[421 / Outlet-8] Denon Receiver 
[422 / 96] Door Bell Sensor 
[424 / 7] Motion Sensor 
[425 / e1] _Motion Sensor 
[426 / e2] _Light Sensor 
[427 / e3] _Temperature Sensor 
[182 / 45] Overhead Lights 
[059 / a616b3e64eb1600d3f4eb846bca25016f40f0d9a] SqRemote 
[062 / 2e44a8b224df368959794c6bca68b09aadfce063] SqRemote 
[322 / 1] GC100 I/R Port 
[323 / 2] GC100 I/R Port 
[324 / 3] GC100 I/R Port 
[333 / usb-rt3883-ohci-1] ftdi_sio 
[420 / Outlet-7] XBox 360 
[337 / 69] Kitchen SmartSwitch 
[338 / e1] Kitchen SW - Samsung TV 
[339 / e2] Kitchen SW - XBOX 360 
[340 / e3] Kitchen SW - Onkyo Receiver 
[087 / 25] Lamp 
[345 / 74] Left Interupt 
[346 / 75] Right Interrupt 
[289 / 66] Upstairs Hallway Light 
[006 / 6] Table Lamp Outside Server Room 
[419 / Outlet-6] Subwoofer 
[415 / Outlet-2] SqueezeBox 
[297 / FFFFFFFF83A0A3F294504A1B82BBC074A326374A] SqRemote 
[353 / 39] Overhead Light 
[098 / 29] Black MiniMote 
[170 / 43] Sink Outlet 
[412 / 94] Server Closet Ceiling Ligh... 
[332 / 30003876] Serial_Portlist_2147031942 
[002 / 1] _Scene Controller 
[418 / Outlet-5] Samsung TV 
[130 / c3] Philips Hue Lamp 3 
[129 / 3] Philips Hue Lamp 3 
[288 / 65] Front Door Hallway Light 
[165 / 41] Home Theater Slider Light 
[033 / 19] 2nd Bedroom Lamp Light 
[030 / 16] 2nd Bedroom 
[416 / Outlet-3] Intel NUC 
[158 / 34] Overhead Lights 
[341 / e4] Kitchen SW - NUC i3 
[119 / 31] Bathroom Light 
[409 / 81] Driveway Vehicle Sensor 
[159 / 35] Deck Light 
[160 / 36] Hallway Light 
[169 / 42] Closet Light 
[174 / 44] Master Bathroom Light 
[127 / 1] Philips Hue Lamp 1
8

My heals never finish, perhaps due to the restart?
Device 337 is my Aeotec SmartSwitch. I did a configure node and a stress test

Download : Starting stress test of node 69
Sent 10 direct pings, 0 were ok, average 300ms Sent 10 pings, 10 were ok, average 300ms Sent 10 polls, 10 were ok, average 400ms