Vera constantly down

Community Playground General Discussions
1

Hi,
I constantly get error messages telling me that Vera is down.

How do I trouble shoot this? Is it possible I have a defective product?

Thanks.

2

Is your Vera brand new or have you used Vera successfully before?

Also, whatever info you can provide about your network topology (i.e. whether Vera is your sole/primary router, etc.) should be helpful.

Mi Casa Verde typically offers pretty solid support and follow-up for those in trouble, but they don’t check in to the Forum every day, from what I’ve seen. Be patient, and folks here should be able and willing to assist.

3

NOTE: I’d be esp. interested to know what kind of Internet connection you’re using, whether it maintains a fairly constant IP address over time … as this is how Vera “phones home” to the FindVera.com service every so often.

4

We’ve seen some issues with cable modems that limit the number of IP’s they’ll give out and similar

5

Thanks for the responses and sorry for taking so long to reply.

The Vera is a secondary router and is connected via ethernet cable to my home’s gateway. This issue has been pretty consistent since purchasing the product a few months ago.

Just sent in my request for a new dongle as part of the recall program and hopefully that will help.