Vera 3 dead?

I searched and I looked and I look some more I can’t find solution.
Vera 3 power Led light is on. When I connect directly from Vera to my laptop there is no network connection.
Followed all suggested “green led stuck” directions but nothing works as no network connection.
Also I read there is reset button on back of unit. My Vera 3 doe not have black reset on the back.???

Hello.

I sent you an email for scheduling a phone call.

Just linking to the directions the OP is referring to (presumably).