Upgraded from UI5 to UI7 and lost all settings

I upgraded my Vera Lite from UI5 to UI7 and lost all my settings including device names, scenes, triggers, apps, and lua codes. Pretty much everything except for the devices themselves. I also went to home.getvera.com and clicked on Forgot Password, hoping that it would port over my settings, but it didn’t work. Vera’s non existant support hasn’t got back to me after three days. Does anyone know what I need to do to port my settings over from my old UI5 to the new UI7. I’m getting pretty desperate right now because everything around the house depends on Vera. I appreciate your help in advance.

For now, I downgraded back to UI5 and everything is back to normal now, but is there a proper way I should be upgrading so my settings port over to UI7?

In case anyone else runs into the same issue. Here’s how I finally fixed it (no thanks to Vera support. They never got back to me).

Backed up UI5
Upgraded to UI7 by going to, firmware.getvera.com
Went to home.getvera.com, and reset my password
Restored my UI5 backup on UI7 (checked the option to restore Z-Wave Network too)

Now, everything appears to be there, although some of my plugins don’t seem to work yet, UI7 is overall more sluggish, and the interface is a bit awkward (for example there’s too much wasted space everywhere). I’ve been using it for about an hour or two, so maybe I’ll get used to it.

Have you called them? Their support has been spot on when you call.

Have you called them? Their support has been spot on when you call.[/quote]

No, I just emailed them twice. It’s been several days now and they still haven’t replied. That’s good to know though. Next time I’ll call them. Thanks. But, I’m most likely going back to UI5. UI7 is not ready for primetime.

Thanks for that info… It’s only the most recommend topic on the board.